Hotel Front Desk Agent

Hotel Front Desk AgentDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!ResponsibilitiesTake incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requestsGive every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbersConnect with the housekeeping department to ensure guest accommodations are readyField customer complaints when necessaryGeneral bookkeeping: ensure all hotel guest account information is accurate and up-to-dateQualificationsPossesses strong customer service skills, interpersonal skills, organizational skills, and time management skillsMust have graduated high school, received a GED or equivalent1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredWell-versed in taking telephone calls and handling stressful situationsHas previous experience or working knowledge of Microsoft Office and reservation management systems