Front Office Manager

Company DescriptionWe are looking for a Front Office Manger to join our amazing Hoxton Team! The role is based within the property and works directly with the General Manager.The Hoxton, Downtown LA is nestled in LA's Downtown on buzzing Broadway. Once the LA Railway Authority, then a candy shop, this property has an LA history that'll charm your socks off. You'll find 174 rooms, a rooftop and our all-day lobby restaurant Moonlarks; plus a rooftop pool and loads of outdoor seating to enjoy that LA weather.Job DescriptionWe don't go for long winded job descriptions, but here's an idea of how we see the role...Responsibilities:Develop the front office team to deliver personal service that exceeds guest expectations.Create an environment of learning to ensure all members of the team are trained to understand and follow all standards of operationEnsure the accuracy of data in all systems and provides the necessary daily reports for all departmentsManage the daily overbooking levels and work collaboratively with all departments to ensure maximum occupancy.Use a wide range of coaching skills to ensure that the team are well motivated and informed of day to day activitySet ambitious but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levelsMonitor the performance of the team and give regular feedback through meetings and appraisal methodsLead the recruitment efforts for the Front Office teamManage all costs related to the front office department to agreed budgets and forecast levelsResponsible for the control and management of the Hotel Shop, ensuring all orders are monitored, and all month-end figures are compiled and sent to Payroll/Accounts team.Oversee the inventory control of the Breakfast Bag program, ensuring all deliveries are logged, and prepared for the monthly stocktakeResponsible for the management of the night team ensuring that all night audit procedures are monitored, and figures and supporting documents are given to the Finance teamTo play an active role in projects that involve the development and evolution of the Front Office teamTo assist the Director of Front Officer and General Manager to manage any changes in hotel proceduresResponsible for the management of the Front Office Schedule ensuring that all days are covered to meet business needs.Oversee Payroll for all Front Office team membersEnsure all members of the team follow the rules, do their best, for The Hox, and love their jobsPlay a key role in team development and trainingYou'll be hands-on and willing to regularly work both front and back of house, maintaining lobby presence, spending time with guests and team members alikeOversee departmental scheduling, hiring, and performance managementQualificationsWhat's in it for you...To play a lead role in opening the first chapter in The Hoxton's North American storyThe opportunity to work and collaborate with a world class teamThe chance to embark on an exciting career trajectory in a fast-growing environmentYou'll be able to be yourself and the best you can be in a relaxed, innovative cultureYou'll work for an organization committed to not just building new hotels but also a global brandThe opportunity to challenge the norm and work in an environment that is both creative and rewardingAbout youYou have several years of Front Office experience, including managing a teamYou execute. You get things doneYou are scarily organizedYou have a keen eye for detail and love to share your notes and feedbackYou know how to crack the whip, but make people feel good at the same timeYou're a natural host and can make guests and team members feel at home in our hotelYou're an Opera wiz and can take a lead role in the installation processYou're a great schedule maker and a payroll pro - you'll make sure we have the right team in place at the right timeYou jump out of bed every morning, fizzing with energy and jazzed about what you're doing todayYou are humble. There are no egos, and no dramaAbility to take ownership of issues, solve problems and make effective decisionsAbility to learn quickly and adapt to The Hoxton's unique cultureYou'll work positively and collaboratively to achieve the highest standards of delivery at workYou'll live and breathe each of The Hoxton's leadership behaviorsIf we get stuck in a lift with you - we'll get along nicely and have a laugh along the wayAdditional InformationWhat we offer:Become part of a team that's very passionate about creating great hospitality experiences.Competitive salary.Bonus Potential19 days of paid time off and holidays plus a comprehensive insurance benefits package.Food on us during your shift.Enjoy a free night at The Hoxton when you first start with us.An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.Regular team get togethers, from our High Fives to our (pretty special!) team parties - we know how to have a good time!The chance to challenge the norm and work in an environment that is both creative and rewarding.Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.Excellent discounts across The Hoxton and the global Ennismore family.More about us....The Hoxton is a series of open-house hotels, each in a neighborhood that we love. Ever since we opened our first hotel in Shoreditch, we've never just been about offering a bed for the night. We want to be more than that: proving style doesn't need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighborhood with vibrant, welcoming public spaces.The Hoxton, Downtown LA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are an equal employment opportunity employer.