DOAS Helpdesk System Analyst

Short Description:Weare seeking an experienced Help Desk System Analyst. The ideal candidate will excelin troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and otheressential technologies while delivering top-notch customer service.Complete Description:Job Description:As a Help Desk System Analyst, you will play a critical role in ensuringour employees can work seamlessly across a variety of technical platforms. Youwill provide direct support to end-users, addressing technical issues,troubleshooting hardware and software problems, and assisting with networkconnectivity and VPN access. This role requires exceptional problem-solvingskills, effective communication, and the ability to thrive in a dynamicenvironment.You will work with a variety of tools and systems, includingActive Directory, Microsoft Teams IP phone systems, and Exchange Admin, whilehaving opportunities to expand your expertise in OKTA, Crowdstrike, AWS, andSharePoint. Your responsibilities will include both in-person support at ouroffice and remote support for users working from home.Job Responsibilities:- Respondto and resolve technical support tickets related to Windows 11, ActiveDirectory, Microsoft O365, network connectivity, VPN, and RDP.- Assistusers with password resets, PST file management, and Exchange Admin tasks.- Providehands-on and remote support for hardware, software, and IP phone systems(e.g., Microsoft Teams).- Useticket tracking systems to document, prioritize, and track user issueseffectively.- Troubleshootadvanced issues using tools like PowerShell for scripting and problemresolution.- Supportsecurity and authentication tools such as OKTA and Crowdstrike.- Maintainknowledge of AWS and SharePoint systems to assist users as needed.- Deliverexceptional customer service to end-users via phone, email, andface-to-face interactions.- Collaboratewith IT teams to ensure smooth operation of company-wide systems.Preferred Qualifications:- 3+years of experience in a technical support or help desk role.- Strongunderstanding of Windows 11, Active Directory, and Microsoft O365.- Experiencetroubleshooting network connectivity, VPNs, and IP phone systems.- Familiaritywith security tools (OKTA, Crowdstrike) and cloud environments (AWS).- Proficiencywith ticket tracking systems and remote support tools.- Certificationssuch as CompTIA A+, Microsoft Certified: Modern Desktop AdministratorAssociate, or similar are highly desirable.- Excellentcommunication and interpersonal skills to interact with users of varyingtechnical expertise.- Strongorganizational skills and attention to detail in documenting issues andresolutions.Work Schedule: The candidatemust be local to Atlanta and be able to come to the office every day to work.Skills:Skill Required / Desired Amount of Experience Expertise Rating Move Strong understanding of Windows 11, Active Directory and MS O365, VPN, RDP. Required 3 Years Experience troubleshooting network connectivity, VPNs, and IP phones systems. Required 3 Years Certifications such as CompTIA A+, Microsoft certifications, highly desirable DesiredQuestions:Question 1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?Question 2What is your candidate's email address?Question 3If selected for engagement, your candidate's hourly Pay Rate must be at least *** Your candidate can be paid more; however, the hourly SRP Rate cannot exceed *** Do you agree to these requirements?Question 4The maximum mark-up for this engagement s SRP rate is ***%. To be competitive on pricing, a mark-up below the 25% threshold is suggested. Do you agree to propose a mark-up at or below 25%?Question 5This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement?Question 6If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client's selection date? Do you agree to this requirement?Question 7Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day (Monday - Friday) to work. Do you agree to this requirement?Agency Interview Type:Either Web Cam or In PersonWork Arrangement:Onsite