Lab Equipment Service Manager

Who You AreYou are a proactive, organized, and technically capable professional who thrives in a fast-paced, service-oriented environment. You take ownership of your programs, anticipate challenges before they arise, and drive execution with a strong sense of urgency and accountability.You are comfortable working cross-functionally, managing vendors, and validating technical work, while maintaining a high standard of quality and customer satisfaction. If you are someone who brings structure, discipline, and continuous improvement to everything you do, this role is built for you.What You’ll Do (including, but not limited to)The Lab Equipment Service Manager is responsible for overseeing and driving service programs from initiation through completion, ensuring alignment between internal stakeholders, third-party vendors, and customer expectations. This role combines technical expertise, vendor management, and program execution, with a strong focus on quality, compliance, and operational efficiency.You will act as the central point of accountability for service delivery—managing vendor performance, validating technical work, ensuring accurate documentation, and proactively addressing risks to keep programs on track. This position requires a hands-on, detail-oriented professional with a strong sense of urgency, ownership, and accountability in a service-driven environment.Serve as the primary point of contact for all vendor-related service activities across assigned accounts.Source, evaluate, and select vendors based on technical capability, cost, responsiveness, and geographic coverage.Request, review, and validate service quotes for accuracy, scope, and market competitiveness.Manage pricing, service scope, and timelines to ensure optimal cost and service delivery.Support sales quote requests and technical input for service proposals/bids.Technical Oversight & SupportReview and approve field service reports to ensure accuracy, completeness, and compliance with service standards.Validate that work performed by third-party technicians aligns with OEM specifications and customer requirements.Identify discrepancies in service execution, documentation and drive resolution.Maintain working knowledge of clinical and laboratory equipment including (but not limited to):Histology and pathology equipmentGeneral laboratory instrumentationBiomedical and diagnostic devicesAssist in conducting onsite visits as needed to:Perform equipment inventory auditsInspect completed service reportsVerify preventive maintenance and repair qualitySupport customer sites during escalations or complex service issues.Ensure all vendor activities comply with client's SOPs and applicable regulatory standards (e.g., CAP, CLIA, ISO).What You’ll Bring to The TableRequired:Bachelor’s degree in Biomedical Engineering or related fields,5+ years of experience in medical equipment service, biomedical coordination, or technical service operations.Strong understanding of clinical/laboratory equipment and service workflows.Experience working with third-party vendors or field service technicians.Ability to interpret technical service reports, maintenance records, and repair documentation.Excellent communication and organizational skills.Preferred:3+ years of vendor oversight or service delivery experience.Hands-on experience servicing or supporting laboratory or hospital equipment.Strong negotiation and relationship management skills.Knowledge of contract administration, procurement, and service compliance requirements.Experience with CMMS systems and/or service tracking tools.