Telephone Medical Appointment Clerk

General Infomatics, Inc. is a trusted partner to U.S. government agencies worldwide, providing program support, healthcare services, technology solutions, and knowledge management with the highest standards of integrity and excellence. We believe our greatest strength is our people and are especially proud to support veterans, transitioning service members, military spouses, and families by offering meaningful careers that recognize and value their skills and service.We are seeking a Telephone Medical Appointment Clerk at Lincoln Center in San Antonio, TX. The position operates Monday through Friday between 6:30 a.m. and 4:45 p.m., with a 9-hour shift that includes a 1-hour unpaid lunch, not to exceed 40 hours per week.Position SummaryThe Telephone Medical Appointment Clerk/Consult Agent supports a high-volume healthcare call center. This role is responsible for scheduling appointments, managing patient communications, and ensuring accurate and timely handling of medical consults in a professional and customer-focused environment.Key ResponsibilitiesAnswer inbound calls and assist patients with scheduling, canceling, and rescheduling appointmentsMake outbound calls to coordinate specialty referrals and primary care appointmentsVerify patient eligibility and update demographic information in appropriate systemsUtilize electronic health record systems (e.g., MHS GENESIS) to manage appointments and consultsProcess and track medical consults in accordance with established guidelinesManage appointment cancellation requests and voicemail inquiriesMaintain accurate records and ensure compliance with standard operating proceduresDeliver excellent customer service while adhering to medical and administrative protocolsRequired QualificationsHigh school diploma or GED (or higher)Proficiency in Microsoft Office (Word, Excel, PowerPoint)Strong data entry and computer skillsMinimum typing speed of 35 words per minuteKnowledge of medical terminologyExcellent verbal and written communication skillsAbility to multitask and coordinate across multiple departmentsStrong customer service skills and professional phone etiquetteAbility to read, write, and speak English fluentlyUS citizenship requiredPreferred QualificationsExperience in a healthcare or call center environmentFamiliarity with military health systems or electronic health recordsCertificationsBasic Life Support (BLS) certification (required)Salary And Benefits$19.61 an hourHealth, Dental, Vision, and other ancillary benefitsPTO and holidaysCome join our team!We encourage our Veterans and Military Spouses to apply and self-identify during the recruitment process.Please make sure your resume is accurate and updated when you apply for this job. As part of our recruiting process, we will ask applicants to authorize a thorough job verification. Omitted jobs, falsified dates, or any type of misrepresentation will automatically disqualify the candidate.General Infomatics (GI) is a minority-owned, Service-Disabled Veteran Owned Small Business (SDVOSB), headquartered in McLean, VA. We are ISO 9001:2008 Quality Management System (QMS) Certified.Gold Hire Vets Medallion – Department of LaborMember of the Military Spouse Employment Partnership – Department of DefenseDiscover the Talent Program – Hire our Heroes – US Chamber of Commerce FoundationCertified V3 (Virginia Values Veterans) Company – Commonwealth of VirginiaEqual opportunity/Affirmative action employerMust be able to pass a US government security investigation and a thorough job verification.Please make sure your resume is accurate and updated when you apply for this job. As part of our recruiting process, we will ask applicants to authorize a thorough job verification. Omitted jobs, falsified dates, or any type of misrepresentation will automatically disqualify the candidate. Job Posted by ApplicantPro