Office Manager- Front Desk Receptionist

The Office Manager/ Front Desk Receptionist is the first point of contact for everyone visiting or calling Family Ties. The Office Manager provides a high level of customer service to all callers, visitors, and staff, greeting each in a pleasant, professional, and helpful manner. The Office Manager/ Front Desk Receptionist answers the telephone, directs calls, and relays messages. S/he checks the agency's main e-mail account on an hourly basis, forwarding referrals and other communications as appropriate in a timely manner. The Office Manager must possess a positive disposition and the ability to multitask.ResponsibilitiesGreet all visitors and create a hospitable environmentAnswer main telephone line, direct calls and relay messages, ensuring callers speak with a person versus an automated voicemail greetingCheck main e-mail account hourly and forward referrals and other time-sensitive communications, as appropriateMaintain office-wide calendar, notifying colleagues of potential conference room and swing space conflicts, reserve conference rooms on other floors as necessaryCoordinate luncheon/catering needsEnsure printer is operational and well stocked with paperTrack, order, and stock office/kitchen supplies, as neededOther administrative duties (FedEx requests, filing, etc.) as assignedQualificationsBachelor's degree, or at least 3 years of prior receptionist/office assistant experienceFamiliarity with mental health services, social work, medical offices, etc.Strong organizational skills and the ability to multitaskDetail oriented, highly reliable and accountableExcellent verbal and written communication skillsDemonstrated knowledge of and sensitivity to diverse culturesAgency Description