Information Technology Support Technician

Robert Half is seeking an IT Support Specialist to support a client in the hospitality industry. This role is hands-on and focused on reimaging existing PCs, customizing setups, and ensuring a smooth, positive experience for both technical and non-technical users. The ideal candidate is personable, detail-oriented, and able to get users fully up and running efficiently. Duration: Short-term contract; with potential to extendPay rate: up to $30/hourlyLocation: 100% Onsite in Eugene, Oregon Key Responsibilities:Reimage and deploy existing PCs as part of a structured hardware refresh initiative Customize system configurations based on individual end-user needs Ensure users can successfully sign in and have access to all required tools and applications Provide white-glove support during setupSupport ~300 end users across the organization Troubleshoot and resolve issues related to printers, workstations, and general desktop support Manage and track requests through a ticketing system Deliver a seamless onboarding experience for users during device setup and transitions Required Qualifications:3+ years of experience in IT Support / Desktop Support Strong experience with Windows OS environments Experience reimaging and deploying PCs Ability to troubleshoot hardware, software, and user access issues Comfortable working in a ticketing system and managing multiple requests Nice-to-Have Skills:Exposure to JumpCloud (supporting an existing environment/project) Familiarity with Zoom (VoIP) Experience with Genesis (or similar platforms) Soft Skills:Warm, approachable, and customer-focused demeanor Strong communication skills with both technical and non-technical users Patient and helpful, with a focus on creating a positive user experience Ability to stay organized and manage time effectively in a structured rolloutThe pay range for this position is $27/hourly and $30/hourly. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job that matches faster.