Data Migration & IT Support Specialist

Major Duties and Responsibilities (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)Understands court processes to ensure that problem solutions match user needs in an appropriate manner.Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support. Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.Installs, configures, and maintains software on mobile devices.Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.Informs inventory system by keeping up-to-date and accurate records of serialized asset information.Works closely with court staff and local administration with office moves, adds, and changes as required.Corresponds with users and staff concerning issue status, resolution, and task completion. Escalates issues are to other members of the technical services team as appropriate. Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.Attends meetings as required.Minimum QualificationsThe Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.Education and Experience:Three years of IT support experience.Bachelor's Degree preferred.