AI Agents Operations Associate

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission.Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.The future of healthcare is being built right now. Come deliver this transformation.About the RoleWe're looking for an AI Agents Operations Associate to join our team on the frontlines of deploying and improving our voice agents.This is a hands-on, forward-deployed role where you'll:Test and QA live AI agentsWork directly with real patient call flowsEmbed within customer operations when neededHelp ensure our agents perform reliably in high-stakes healthcare environmentsYou won't just be observing - you'll be actively shaping how AI systems behave in production. This role is designed as a launchpad into an Implementation Manager role within ~6 months, for candidates who demonstrate strong ownership and execution.This full-time position requires working 5 days a week in our Mountain View, CA office.What You'll DoAgent Testing & QATest end-to-end call flows (scheduling, rescheduling, cancellations, intake, etc.)Identify bugs, edge cases, and breakdowns in agent behaviorLog, categorize, and prioritize issues across severity levels (critical / major / minor)Validate that agent actions are correctly reflected in downstream systems (e.g., EHR)Forward Deployment (Customer-Facing)Embed with customer front desk / call center teams when neededOperate as a live scheduler to deeply understand workflowsAct as a bridge between customer operations and engineeringSurface real-world insights to improve agent performance Operational Excellence & QA ScalingSupport QA processes across internal and offshore teamsReview call transcripts, recordings, and agent decisions at scaleHelp define and refine QA frameworks, rubrics, and best practicesEnsure consistency and quality across all testing workflows Cross-Functional CollaborationPartner closely with engineering, product, and operations teamsProvide structured feedback to improve agent logic and performanceHelp iterate quickly on deployments in fast-moving environments What We're Looking ForHighly detail-oriented with strong pattern recognitionComfortable working in ambiguous, fast-changing environmentsStrong communication skills (written + verbal)Ability to break down real-world workflows and edge casesExcited about AI and its real-world applicationsWillingness to be onsite and occasionally embedded with customersScrappy, proactive, and willing to take ownership Nice to HaveExperience in operations, QA, support, or healthcare environmentsExposure to call center workflows or customer support systemsFamiliarity with structured testing or QA processes Why This Role is UniqueWork on real AI systems in production - not demos or prototypesDirect exposure to customers and live environmentsHigh ownership early in your careerClear path to Implementation Manager in ~6 monthsBe part of scaling AI across large healthcare systems The OpportunityThis is not a traditional entry-level role.You'll be working at the intersection of:AI systemsHealthcare operationsReal-world deploymentIf you're excited about building, testing, and scaling AI in production environments, this role will give you unmatched exposure and growth.Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com.Any emails from other domains are not affiliated with our organization.