Operations Manager

Operations Manager Home CareFull-Time | Lawrenceville, GA We are seeking an Operations Manager who will take ownership of the day-to-day execution of our agency; ensuring clients are staffed, caregivers are supported, and operations run smoothly without disruption. This role is central to our organization and works closely with leadership to drive performance, improve workflows, and maintain high standards across all areas of care delivery. This is a performance-driven role with clear accountability and direct impact on the agency's growth and stability. Compensation & Benefits: Base Salary: $60,000 $70,000 (based on experience) Performance Bonus: Up to $10,000 $15,000 annually Health, Dental, and Vision Insurance 401(k) Paid Time Off & Flexible Schedule Leadership Development Opportunities Team Outings & Supportive Culture Bonus Structure Includes: Maintaining 95%+ shift coverage Reducing caregiver call-outs and improving reliability Improving caregiver retention Timely onboarding and starting new clients (within 4872 hours) Key Responsibilities: Own daily scheduling and staffing execution across all client cases Ensure all shifts (home and facility-based) are properly staffed Manage call-outs, coverage gaps, and real-time scheduling adjustments Drive coordination between recruiting, onboarding, and scheduling Oversee onboarding to ensure timely start of care Maintain communication with clients, families, referral partners, and facilities Coordinate with billing and payroll for operational alignment Monitor scheduling trends, service gaps, and workflow efficiency Identify and implement process improvements Ensure compliance with agency standards and regulations What Success Looks Like: 95%+ of shifts consistently covered Call-outs handled proactively with minimal disruption New clients begin care within 4872 hours Improved caregiver reliability and communication Operations run smoothly without constant escalation Qualifications: 3+ years in home care, healthcare operations, or similar fast-paced environment Experience with scheduling, staffing, and caregiver management Strong leadership, organization, and problem-solving skills Ability to manage multiple priorities and make decisions under pressure Experience with home care software (WellSky, ClearCare, etc.) preferred Growth Opportunity This role is designed to grow into a Director of Operations position as the agency continues to scale. Compensation: $60,000.00 - $70,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Azalea Homecare is a locally owned and operated private duty home care provider serving the Atlanta metro area and surrounding counties. Rooted in our belief of "our family caring for yours," we are proud to be recognized for our commitment to quality and service, including being named Best of Georgia and Best of Gwinnett, reflecting the trust we've built within the communities we serve. We specialize in providing personalized home care and care management for seniors and individuals with disabilities, offering services such as personal care, post-surgical support, Alzheimer's and dementia care, assistance with daily activities, and more. What sets us apart is our focus on building a strong, reliable team. We prioritize consistency in scheduling, clear communication, and creating an environment where our staff feels supported and set up for success. Our goal is to create a workplace where team members can grow, take ownership, and be part of a company that is actively scaling and improving. At Azalea Homecare, you're not just filling a role you're helping shape how care is delivered, impacting the community and how the organization grows. This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.