Operations Manager

Operations ManagerReady to lead a team, improve how work gets done, and make a real impact? As an Operations Manager, you'll oversee day-to-day operations, support service quality, strengthen stakeholder relationships, and help drive financial performance. You'll partner closely with your team and key client contacts to solve challenges, streamline processes, and keep progress moving forward. This role is based in Raleigh, North Carolina, with three in-office days each week and up to 10% travel.You're Good At:Leading and developing direct reports while creating a motivated, high-performing teamManaging multiple priorities, solving problems quickly, and staying calm under pressureBuilding strong relationships with key clients and Raleigh-based stakeholdersReviewing workflows, improving procedures and policies, and developing standard operating procedures (SOPs)Using Microsoft Office Suite, Salesforce, Smartsheet, Asana, and Canva to stay organized and effectiveYou Might Also Have:Prior managerial experienceStrong organizational skills and the ability to coordinate multiple resourcesExcellent written and verbal communication skills, including presentations and public speakingExperience monitoring service levels, workload, and talent development to meet current and future needsThe ability to work well under time pressures and changing deadlinesThe Perks:Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.Everyone Has a Voice: We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.Make Your Move: The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there's always room to move.We've Got You Covered: Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.We're Positive: Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.Travel requirements for this role are as follows: Less than 25%. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Operations Manager is between $75,000 - $90,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.