Vice President of Client Management

Vice President of Client ManagementAbout the CompanyGlobally-recognized payment technology companyIndustry Financial ServicesType Public CompanyFounded 2003Employees 1001-5000Specialtiesfintech partnerships payments payment facilitation iso & agent programs integrated payments merchant services payment processing merchant accounts merchant cash advance global acquiring and global acquiringAbout the RoleThe Company is seeking a Vice President (VP) of Client Management to join their dynamic team. This senior-level role is pivotal in the rapidly evolving world of payment processing, where businesses are in need of loyal and strategic partners to support their growth. The successful candidate will be responsible for managing, retaining, and expanding a portfolio of high-value client relationships, including ISVs, ISOs, and referral partners. Key responsibilities for the VP of Client Management include leading a team of partner development managers, acting as an advocate for clients, driving strategic solutions to meet revenue targets, and ensuring exceptional service delivery. The role demands a deep understanding of each client's unique business goals and processing environment to propose tailored payment processing solutions. The VP will also be instrumental in business growth, proactively identifying opportunities for cross-selling and upselling, and negotiating contract renewals.Applicants for the VP of Client Management position at the company should have extensive experience in account management, sales, contract negotiations, or customer-facing financial services roles, with a strong preference for those with a Bachelor's degree in a related field. A customer-centric mindset, excellent interpersonal and communication skills, and a proven track record in leadership and project management are essential. The role requires a candidate with a deep knowledge of the payments processing industry, a revenue-centric approach, and the ability to support an aggressive travel schedule. The VP will be expected to maintain market expertise, monitor performance and KPIs, and demonstrate exceptional analytical and problem-solving capabilities, particularly in addressing client complaints and managing escalations.Travel Percent Less than 10%FunctionsAccount Management/Optimization Sales/Revenue