Guest Service Supervisor

Position Summary:The Guest Service Supervisor is responsible for overseeing all outside service operations to ensure an exceptional customer experience for golfers visiting the facility. This role includes supervising the outside service team, managing daily operations, maintaining golf cart and practice facility standards, and supporting the overall service culture of the golf course.Key Responsibilities:Staff Supervision & LeadershipLead, train, and supervise outside service staff including tee hosts, player assistants,golf car attendants & practice facility staff.Create, post, and manage staff schedules to ensure adequate coverage through SlingMaintain an adequate payroll budgetProvide ongoing coaching, performance feedback, and support. Work with the inside golf shop team and management to ensure good organization andcommunicationEnsure staff follow all facility policies, service standards, and safety guidelines. Customer ServiceGreet and engage guests with a friendly, professional attitude. Assist guests with golf bags, carts, directions, and general questions. Resolve customer concerns promptly and professionally. Help perform daily duties in the golf shop such as checking in golfers, assisting the retailoperation, managing the tee sheet, etc.Uphold a welcoming atmosphere for all players, leagues, and events. Golf Cart & Equipment ManagementOversee the preparation, cleanliness, staging, and rotation of golf carts. Ensure carts are properly charged, fueled, and maintained. Coordinate repairs with the maintenance team or service vendors. Maintain supplies such as scorecards, pencils, tees, sand bottles, etc. Expectation is to maintain a clean & organized golf car storage facility on a daily basisOversee all golf rental equipment and keep adequate inventory controlPractice Facility & Course FlowOversee setup and maintenance of the practice facility, short-game area, and puttinggreensMonitor pace of play and communicate with the golf shop when needed. Support tournament, outing, and league setup as required. Help maintain adequate coverage of the ASU practice facility and their needsOperational DutiesAssist with opening and closing procedures for outside operations. Maintain cleanliness of bag drop, staging areas, cart barn, and walkways. Ensure safety procedures are followed for carts, equipment, and guest interactions. Communicate effectively with golf shop, maintenance, and management teams. Balance inside and outside time to maintain adequate coverage as neededRequired Qualifications:Strong leadership, communication, and customer service skills. Strong organizational skills preferredAbility to multitask and work effectively in a fast-paced outdoor environment. Basic knowledge of golf operations and etiquette. Ability to lift 40+ pounds and stand/walk for extended periods. Availability on weekends, holidays, and early mornings. Preferred Qualifications:Prior golf facility or hospitality experience. Experience supervising or training staff. Familiarity with public golf course operations. Work Environment:Outdoor, fast-paced, customer-facing environment. Exposure to weather including heat, cold, wind, and rain. Physical activity including lifting, bending, carrying, and extended standing. Compensation & Benefits:Uniform provided: YesGolf privileges: YesAbout TroonFounded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.