Direct Support Professional Full-Time, N.Y.

This position is full-time, overnight/weekends on Friday 8pm-10am, Saturday 8pm-10am, and Sunday 8pm-8am.The Residential Coach (RC) provides victim-centered and trauma-informed direct services to survivors of human trafficking within a safe house setting. The RC manages the day-to-day activities in the residential program, helps clients manage calendars and schedules; and assists with daily routines, life-skills training, case management scheduling, and guides participants in programming activities. The RC is part of a multi-disciplinary team providing trauma-informed direct care services and works under the leadership of the Residential Manager.ResponsibilitiesFoster a healthy, safe community living environmentAssist clients in managing a busy daily program scheduleAddress and respond to individual client needsHelp clients manage and attend all service provider, legal, and healthcare appointmentsAssist clients with all onboarding and learning program guidelinesDaily transportation to the Learning Center, to appointments, and other errands related to programmingAssess and respond to resident crisis and conflictsFollow procedures for documenting client incidents and requestsAssess and manage emergencies according to Her Song's emergency protocolMonitor the safety and security of the house, including the operation of the alarm systemParticipate in the ongoing development of policies and procedures, safety and emergency protocolsPerform various administrative tasks related to documentation, scheduling, and reportingUpdating and documenting client information in the case management software systemComplete all assigned tasks as directed by Residential ManagerParticipate in scheduled house meetings that occur during the shift, participate in conference calls, mandatory trainings, monthly residential staff meetingsProvide program support through daily implementation of all residential policies, procedures, and protocols according to Her Song values and operational manualsEnsure a safe environment for healing by monitoring safety and security systems to minimize riskShare client care duties as needed including meeting emergency needs or supporting transportation needs at timesQualificationsMinimum of 1 year related experienceMature, flexible, calm, supportive, and resilient with a positive outlookOrganized, able to handle administrative dutiesHighly trainable on how to work with clients in a trauma-responsive wayHave a deep commitment to the empowerment of the residentsAbility to work both independently and in a team environmentExcellent communication skills, both oral and writtenProficient computer skillsKnowledge of and experience in supportive or peer counseling, crisis intervention, and conflict resolution techniquesAbility and willingness to de-escalate and provide intervention or help resolve disputesAbility to steward sensitive confidential information well and demonstrate a commitment to client-centered practicesAbility to maintain a positive, cooperative, and professional attitude at all times and in interactions with other volunteers, staff, and residentsClean driving record up to three yearsE04JI800f5ib4096a98