Platform Operations Engineer

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.Job Title: Platform Operations EngineerPurpose Of The RoleThe purpose of this role is to design and deliver best in class server, storage and trading platforms for Pico’s clients and our internal infrastructure in line with Pico’s standards and strategic framework. Playing a key role in working with our Account Management, Project Management and Client Service Delivery teams on tier one banks and other key client’s requirements, the role holder will be a proactive, solutions-oriented Engineer with highly developed organization and attention to detail skills. The role holder will also be responsible for working with our Service Operations (NOC) Team to ensure that all escalations are dealt with in a timely and effective manner, transferring knowledge and building skills among Service Operations Team.Responsibilities and duties (include but not limited to)Design, deployment, and escalated problem resolution, for global client server solutionsWork with internal/external clients, operations, financial exchanges, and other Engineers to design, automate, research and develop, investigate and solve system issues, and participate in business analysis.Ensure stability of all Pico managed platformsConstruct valid configurations for implementation based upon design and/or technical conceptsSupport deployment and maintenance of servers, storage and systems management productsApplication of configuration changes via our change control systems and processesPerform peer review of configurations scheduled for deploymentPerform production changes in a diligent and professional mannerParticipate in an on-call rotation for support escalationsParticipate in daily meetings to review changes and underlying impactsCommunicate effectively with clients and other Pico teams to nurture the lifecycle of projectsProvide mentoring and guidance to other team members when requiredEducation, Skills And Background (incl. Education And Experience Requirements) Minimum of 3 years of experience working on large scale bare metal solutions in a service provider or a large enterprise environmentMinimum of 2 years of experience with HP, Dell and/or Lenovo Intel-based physical hardwareRHCE certified or equivalent level of knowledgeAdvanced understanding and deployment experience in the following technologies:Linux/UnixBash and Python scriptingNetwork services (DNS, DHCP, FTP)IP Protocols (ICMP, UDP, TCP)Ansible or similar configuration management toolsSAN and NAS storage solutionsRAID and volume managementVMWare and KVM virtualizationFamiliarity with WAN/LAN networking conceptsFamiliarity with relational database technologiesUnderstanding of JIRA as a ticketing systemDiligent and highly detail orientatedAbility to analyze, diagnose and resolve issues in a highly charged financial environmentClear verbal and written communicatorCapable of prioritizing and managing a high workloadDriven self-starter and self-motivation are keyKeen to contribute ideas, share knowledge, and help others developInterested in cutting edge technologyDriven to develop own skills and knowledgeExperience working with trading infrastructure would be advantageousWorking ArrangementsThis is a hybrid position with weekly time in the office with the flexibility of working from home. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC).Important Data Privacy InformationThis position is available with PICO Services Inc. The controller of your personal data will be PICO Services Inc.For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.Be a part of Pico FamilyPico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.