Accounting Team & Support Admin

DescriptionThe Accounting Team & Support Admin is a cross-functional role that directly supports the accounting team while also managing a wide range of administrative and customer support responsibilities.This role is responsible for processing RMAs, generating return labels, submitting customer orders, assisting with accounting-related tasks such as reconciliations and AP/AR support, and managing freight-related issues including submitting and managing damage claims and loss tracers.The ideal candidate is reliable, detail-oriented, highly organized, and capable of balancing financial accuracy with a high level of customer service in a fast-paced environment.RequirementsQualifications:2+ years in customer service, accounting support, order processing, or logistics supportExperience with AP/AR, reconciliations, or accounting processes preferredExcellent communication skills (verbal and written)Strong organizational skills with the ability to multitask and prioritize effectivelyProficiency in order management and CRM tools (e.g., Shopify, HubSpot)Comfortable handling phone-based communication and providing real-time updatesDetail-oriented with strong problem-solving capabilitiesPositive, team-oriented mindset with a customer-first approachResponsibilitiesAccounting & Financial SupportAssist the accounting team with daily operations, including accounts payable (AP) and accounts receivable (AR) tasksAssist the accounting team with daily and weekly Amazon ordersSubmit data and information for manufacturer billbacksSupport reconciliations and ensure accuracy across financial records and transactionsProvide checks and balances on orders, credits, and returns to ensure proper financial alignmentCollaborate with accounting on discrepancies, reporting, and process improvementsAdmin & Operational SupportCreate and manage RMAs (Return Merchandise Authorizations) for authorized returnsGenerate and email return shipping labels to customersSet up and process new customer orders as neededSubmit orders to DSV for drop shipmentsSubmit marketing team studio ordersSupport food program inventory and orderingAssist purchasing with order coordination, tracking, and follow-upsFreight Claims & Loss ResolutionReview cases of damaged items and determine next steps, including freight claim submissionSubmit and manage loss tracers or claims with shipping carriers for missing packagesTrack all claims through to resolution and maintain proper documentationCommunicate clearly with customers and internal teams throughout the resolution processSupport Call HandlingAnswer inbound support calls transferred from the Sales Team (non-sales related inquiries such as order status, returns, and general support)Respond to calls from the Ajax warehouse team to reconcile receiving discrepanciesCommunicate with carriers (UPS/USPS) to verify and document freight damage casesAssist with general phone coverage during high-volume periods, including holidays and Q4Reporting & DocumentationMaintain accurate records in CRM and ERP systems for all cases (returns, damages, losses, and claims)Run and present daily/weekly reports outlining key metrics and statusesIdentify trends and collaborate with cross-functional teams to improve processes and prevent recurring issuesWhy You’ll Love Working HereCompensation & BenefitsCompetitive hourly payHealth and dental insurance plans401(k) with company contributionsGenerous paid time off including vacation, sick time, and holidaysWorkplace PerksFully stocked kitchenEndless coffee, lattes, and cappuccinosMonthly DoorDash passHands-on access to high-end espresso machines and premium coffee gear