Big Night Entertainment Group - Restaurant Manager

Brief DescriptionAs a Restaurant Manager, a typical day might include the following:Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanlinessPreparing service staff schedules in accordance with forecasted business volume. Responsible to alter scheduling needs with the varying daily business volumeIdentifying operational opportunities to build sales and control costs; develop and implement plans to address opportunitiesExhibiting high performance standards and ensures all team members are providing exceptional service to patronsPerforming nightly check outs and auditsInvestigating and resolving service/food quality complaintsSupervising associates daily activities; assigning responsibilities and providing clear / concise instructions while offering suggestions for increased productivityEnforcing established safety practices and ensures quality standards are maintainedAccountable for all sales and operating transactions in compliance with the policies and proceduresProviding a positive, fun working environment for associatesOther duties as assignedSupervisory ResponsibilitiesSupervising approximately 30-60 front-of-house employees per shiftCarry out supervisory responsibilities in accordance with the organization's policies and applicable lawsInterviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problemsRequirementsThis job might be for you if you demonstrate the following abilities and meet the following qualifications:Minimum of 2 years' management experience in a full service food and beverage, high volume upscale and/or club environment requiredMust be able to pass Big Night Entertainment Group's requirements in regards to legal background checkMust have the ability to complete the process for the Massachusetts State Gaming Commission service employee registration prior to starting TIPS or other recognized Alcohol Certification requiredHigh School Diploma required. Associate or Bachelor’s degree preferredExemplary customer service skillsStrong problem solving and analytical skillsAbility to work well with people internally and externally at all levelsSolid planning, organizing and scheduling abilitiesStrong team building skills with emphasis on development and ability to think outside the boxAbility to create enthusiasm, demonstrate innovation and encourage growth and learning in othersWork hours necessary to maintain facility Physical Demands / Work Environment / HoursThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environmentNon-typical office hours will be customary including evenings, weekends, and holidaysSummaryBig Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as The Grand, Big Night Live and Empire. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe TOP place to work.We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.Big Night is always looking for talented, ambitious professionals to join our staff. If you have a passion for hospitality and a commitment to superior guest service, we want you to join our team today.Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.