Principal Premium Support Specialist
OverviewWe’re looking for a highly polished, service-driven technology professional to serve as a dedicated partner to our C-suite and senior leadership team. In this role, you’ll deliver a true “white-glove” experience—anticipating needs, resolving issues with speed and discretion, and ensuring technology simply works.From executive laptops and mobile devices to boardroom AV and secure collaboration tools, you’ll be the trusted expert behind a seamless digital experience. You’ll also play a key role in shaping the future of executive technology, mentoring team members, and elevating service standards across the organization. What You’ll DoDeliver proactive, concierge-level technical support to C-suite executives and senior leaders, minimizing disruption and ensuring a frictionless experienceConfigure, maintain, and troubleshoot executive devices, including laptops, workstations, peripherals, and mobile devices (iOS and Android)Own and support boardroom and conference room technology, including AV systems, video conferencing (Zoom, Teams, Webex), and presentation toolsProactively monitor executive technology environments to identify and resolve issues before they arisePartner with infrastructure, security, and application teams to escalate and resolve complex technical challengesEnsure seamless onboarding and offboarding experiences for executive team membersMaintain detailed documentation of executive preferences, configurations, and support historySupport executive travel by preparing devices, connectivity solutions, and remote access toolsIdentify and implement improvements to enhance the executive technology experienceLead the development of standards, processes, and best practices for executive supportMentor and coach support specialists, fostering a culture of service excellenceCollaborate with IT leadership to evaluate and introduce new technologiesContribute to strategic initiatives, including AV upgrades, collaboration tools, and meeting space innovationSupport continuous improvement efforts, including SLA development and reporting What You Bring7+ years of IT support experience, including direct support for executives or VIP users in a corporate environmentHands-on experience with conference room AV systems, video conferencing platforms, and presentation technologyExperience supporting boardrooms or executive briefing environmentsFamiliarity with endpoint management tools such as Intune, JAMF, or similarExposure to digital signage, room scheduling systems, or smart office technology Technical ExpertiseStrong proficiency with Windows, macOS, and Microsoft 365Advanced troubleshooting skills across hardware, software, networking, and mobile devicesWorking knowledge of ITSM tools (ServiceNow, Jira Service Management, or similar)Solid understanding of networking fundamentals (Wi-Fi, VPN, basic routing)Familiarity with cybersecurity best practices (MFA, phishing awareness, secure device usage) How You WorkYou communicate with confidence and professionalism, and are comfortable supporting senior executives directlyYou operate with discretion and handle sensitive information with careYou stay calm under pressure and effectively manage competing prioritiesYou anticipate needs before they arise and take a proactive approach to problem-solvingYou are adaptable, flexible, and thrive in a fast-paced, high-touch environment Additional DetailsHigh school diploma or equivalent requiredAbility to travel occasionally to support executive off-sites and events What We Offer:Full benefits starting Day 1: Medical, Dental, and Vision401(k) with company matchUnlimited Flex Time Off plus 10 company-paid holidaysProfessional development programs, tuition assistance, and quarterly book programFree wellness coaching and pet insuranceEmployee resource groups and exclusive employee discounts