Software Support
Description:
- Job is located on-site in Des Moines, IAJob Responsibilities
- Ability to work with multiple groups within sales, service, and engineering.
- Train customers on new software, and provide ongoing support
- Setup customer accounts through data provided by the customer
- Check customer provided cards and match them with readers
- Troubleshoot through testing software/hardware functionality, compatibility and system integration per configuration and software test plan
- Document issues and suggest improvements on features and processes
- Collaborate with the engineering and product management teams to help reproduce and resolve issues
Requirements:
- QualificationsHigh school degree or GEDStrong computer skills including office products such as Excel and Word
- Exceptional verbal and written communication skills
- Excellent troubleshooting skills
- Good work ethic
- Team player
- Passion for product quality and a positive user experience
- Ability to learn quickly and manage priorities in a fast-paced development environment