Technical Support Engineer I

Job TypeFull-timeDescriptionWhy Work With Us?At Textiles Coated International (TCI), you’re joining a long-standing industry leader known for innovation, quality, and stability. Since 1985, TCI has been manufacturing high-performance fluoropolymer films, laminates, and composites that are trusted in some of the world’s most demanding environments from chemical processing and power generation to medical, aerospace, and industrial applications.TCI continues to grow and invest in cutting-edge technology, workforce development, and new product innovation. Our materials are known for unmatched chemical resistance, temperature stability, durability, and reliability, qualities that make us a global leader in PTFE and fluoropolymer solutions.When you work at TCI, you become part of a company that values long-term solutions, reliable supply, continuous improvement, and exceptional customer service. We take pride in a strong manufacturing culture, a commitment to quality, and an environment where employees can help create products used in critical, real-world applications.If you’re looking to grow your career with a company that’s forward-thinking, hands-on, and deeply committed to excellence, TCI is the place to build your future.Summary - Job Responsibilities – ActivitiesPerforms daily and weekly backup success/failure log checking - Once a month VerificationPotential coverage outside the normal work day (working alternate hours to provide overlapping coverage for 2nd shift, late sales staff and traveling or off-site employees)Regular maintenance and upgrades (this will dramatically cut down the time required to rollout a system-wide upgrade or install)Hardware maintenance, troubleshooting and repairsSoftware maintenance, troubleshooting and repairsPhone system - troubleshooting and repairsTroubleshoot and repair of printer and peripheral issuesTroubleshoot network issuesHelp maintain documentation and guidesAssist with Tips-n-tricks and trainingAssist with ERP (M1) support and machine rollout to the floorBackup and coverage for vacations, sick-days and emergenciesThis job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.Please no agencies or recruiters.RequirementsEducation – Experience:High school diploma or GED equivalent2-3 years’ experience in Information Technology in help-desk, end-user support or similarAdvanced experience with Microsoft Windows Operating Systems (10, 11, Server 2008+) Experience administering a Microsoft Active Directory environment and subordinate services (DNS, DHCP, IIS, etc.)Degree in Information Technology, Computer Science or related fields is a plusExperience in physical environments that would be specific to Ethernet or phone wiring is a plusRequired Skills, Competencies, Authorities And Training NeedsTechnical and organizational skillsPositive attitudeDriven personalitySalary Description$68,000-$76,000/year DOE