Upmarket Solutions Engineer, Zoom Phone
What You Can ExpectAs a Senior Solutions Engineer for Zoom Phone in our Upmarket segment, you'll be at the forefront of enterprise communications innovation. You'll serve as a trusted technical advisor, helping large organizations transform their telephony and collaboration experiences. This role offers the unique opportunity to work across customer-facing and internal teams—from designing solutions that solve complex business challenges to collaborating with product and engineering teams to shape the future of Zoom's telephony platform. You'll thrive in a dynamic, growth-oriented environment where your expertise directly influences both customer success and product evolution.About the TeamYou'll join a collaborative team of technical experts who are passionate about delivering enterprise-grade communications solutions. Our team works closely with Sales Engineers, UCaaS Advisors, Product Management, Architecture, and Quality Assurance teams to ensure Zoom Phone meets the highest standards for reliability and performance. We value knowledge sharing, continuous learning, and cross-functional collaboration. Together, we're building the future of enterprise telephony while supporting each other's growth and development.ResponsibilitiesTranslating business objectives into comprehensive telephony solution strategies for enterprise customersPartnering with Sales Engineers, UCaaS Advisors, and specialists to align technical recommendations with customer needsCollaborating with product, architecture, and quality teams to test and validate new telephony features before production releaseDemonstrating advanced UCaaS and CCaaS solutions to technical and executive audiencesDiagnosing and troubleshooting complex telephony and network configurations during proof-of-concept phasesInfluencing product roadmaps by sharing customer use cases and market insights with Product Management teamsDelivering targeted demonstrations showcasing telephony integrations, AI-powered features, and workflow automationsCreating and maintaining technical documentation to support solution delivery and sales enablementMentoring team members on advanced telephony concepts and best practicesWhat We're Looking ForBringing 7+ years of experience in technical pre-sales or customer-facing engineering rolesDemonstrating expert-level understanding of telephony technologies, including SIP, RTP, QoS, COS, codecs, and PBX architecturesApplying strong knowledge of enterprise networking fundamentals: routing, switching, LAN/WAN, firewalls, TCP/IP (IPv4), DNS, and SBCsUnderstanding UCaaS and CCaaS market landscape, including competitors like Microsoft, Cisco, RingCentral, Amazon, and 8x8Collaborating effectively across departments—product management, QA, architecture, and customer successCommunicating complex technical concepts in clear, business-relevant termsHolding certifications such as MCSE, CCIE, or equivalent networking and telecommunication credentials (preferred)Thriving in dynamic, growth-oriented environments with a self-motivated and analytical approachSalary Range or On Target EarningsMinimum: $146,000.00Maximum: $319,400.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.We also have a location based compensation structure; there may be a different range for candidates in this and other locations.BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.EEO StatementWe believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.J-18808-Ljbffr