Automotive Service Store Manager

Job Description Benefits/PerksCareers Advancement Opportunities Flexible SchedulingCompetitive Compensation401KHealth InsurancePaid Time off Employee DiscountWork Location: Tempe, AZ - In personJob Type: Full-timeCompensation: $45K-$60K (depending on experience)Job SummaryThe Store Manager is responsible for overseeing the daily operations of a Grease Monkey Quick Lube location. This role ensures efficient service delivery, exceptional customer experience, team leadership, and achievement of sales and performance goals. The Service Store Manager is accountable for maintaining brand standards, safety compliance, and operational excellence at our Tempe, AZ location. With competitive bonus structure, when we succeed so do you! If you have dealership management experience and excellent communication skills, apply today! Key Responsibilities:Oversee all aspects of multiple shop's operations, including sales, services, and administrationDevelop and implement strategies to drive revenue and profitabilityManage a team of technicians, service advisors, and other staffOversee day-to-day shop operations, ensuring fast, accurate, and high-quality service.Maintain compliance with Grease Monkey standards, policies, and safety procedures.Monitor workflow and adjust staffing or processes to optimize efficiency.Ensure proper inventory levels and manage ordering of supplies and products.Ensure excellent customer service and satisfactionDevelop and maintain strong relationships with vendors and partnersManage inventory and budgetsTrack and analyze key performance indicatorsTeam LeadershipHire, train, schedule, and supervise technicians and service staff.Provide ongoing coaching, performance feedback, and development opportunities.Foster a positive, high-energy, and customer-focused work environment.Enforce company policies and handle employee relations issues as needed.Customer ServiceEnsure every customer receives prompt, professional, and friendly service.Resolve customer concerns or complaints effectively and in a timely manner.Promote customer retention and loyalty through excellent service experiences.Sales & PerformanceTrack key performance indicators (KPIs) such as revenue, ticket average, and car count.Develop strategies to meet or exceed store goals and targets.Prepare and analyze daily, weekly, and monthly performance reports.Physical RequirementsAbility to stand for extended periods.Ability to lift up to 50 lbs.Comfortable working in a shop environment with exposure to heat, noise, and automotive fluids.Safety & ComplianceEnsure all safety protocols are followed to maintain a safe work environment.Comply with local, state, and federal regulations related to automotive services.Maintain clean, organized, and professional facility standards.QualificationsMinimum 3 years of experience in a management role within an automotive shopKnowledge of the automotive industry and trendsProven track record of success in driving revenue and profitabilityStrong leadership and communication skillsExcellent organizational and time management skillsProficient in automotive maintenance principles and proceduresAbility to work independently and as part of a teamComputer skills using email, Google drive, Excel, etc.