Service Technician

Description Responsible for providing preventative maintenance and repair to compressor customers in a timely and professional manner. Ensures total customer satisfaction and the integrity of the company and its products. Key ResponsibilitiesAccurately and efficiently executes airend rebuildsTroubleshoots, overhauls, repairs and tests compressors, blowers, vacuum pumps and other industrial productsBalances rotor assemblies to specificationsPerforms mechanical work on compressors, related products, building equipment and equipmentProvides professional troubleshooting and technical services in person or over the phoneProvides a high level of customer service in response to customer needs and satisfies their expectationsPromotes and practices proper safety procedures and the correct use of personal protective equipment at all timesMaintains a high level of quality controlEnsures all service equipment and tools are in good working order, clean and properly repaired including proper tooling and equipment calibrationPrepares and provides various reports as directed including but not limited to maintaining accurate records on airend rebuild, equipment and preventative maintenance programsCompletes customer work order forms and other job-related paperwork timely and accuratelyTrains and assists other Service TechniciansMaintains cleanliness of shopOptimizes sales potential with customersPerforms other related duties as assigned by management Supervisory Responsibilities: This position has no supervisory responsibility. Skills, Knowledge and ExpertiseMust be friendly, courteous, service-oriented, flexible and enjoy working with a variety of staffMust be detail-oriented and work effectively under pressure while meeting all applicable deadlinesMust have firm commitment to excellence and high standardsStrong communications skills including ability to listen attentively and to communicate information clearly and effectivelyDetail oriented, organized, self-motivated, resourceful, and adaptable; able to work independently within team focused environmentStrong understanding of how to create highly satisfied customerAbility to follow established policies and procedures with a safety-first attitudeGood reading, comprehension, technical aptitude, analytical skills, and basic computer knowledgeDemonstrated problem solving and process analysis skillsGood judgement skills with the ability to make timely and sound decisionsGood hand-eye coordination, excellent manual dexterity, able to work with small, detailed objectsExperience using mechanic tools, basic hand tools, pipe installation tools and equipment maintenance knowledgeProficient in using measuring devices such as micrometers, calipers and dial indicators; understanding of clearances and tolerancesKnowledge of air compressor or other pneumatic mechanical equipment preferredBasic electrical knowledge preferredMust maintain valid Transportation Worker Identification Credentials (TWIC)Willingness to obtain and maintain necessary certifications required to operate equipment as directed by federal, state and/or local ordinancesWillingness to work hours outside of the standard schedule as needed, with appropriate notice when possibleWorking knowledge of Microsoft Office 365 software The FS-Curtis brand is a symbol of quality and excellence in design and manufacturing of air compressors. For more than 160 years FS-Curtis products have been passed down from generation to generation, proving recognized value to our loyal customers. Dedicated to customers and loyal distributors, our brand is synonymous with Legendary Reliability. CURTIS-TOLEDO facilities include a 144,000 square foot facility in Saint Louis, Missouri, as well as facilities in Houston, Texas, Florida, San Diego and Los Angeles, California.