Parts Supervisor

Parts SupervisorCleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Parts Supervisor.Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful parts professionals.Position Summary:Will supervise and schedule shuttle drivers and warehouse employeesEnsure internal and external customer satisfactionHave dedicated interaction with Branch Management, Inventory Control, Information Technology, and SalesforceMonitor and ensure stated inventory levelsElevate Customer loyaltyPromote departmental engagementSafe equipment operation and working environmentAssist management in efficient Contamination ControlMonitor and maintain Drop service vehicles, drops, and vendorsProvide and record employee training, guidance and discipline to guarantee stated process and policyUse established metrics to provide effective and consistent Parts performance to elevate Customer experience, achieve and maintain a top ten Caterpillar Dealer ranking.Preference given for working knowledge of parts counter process/maintenance of all parts-related reports and documentation includingDaily count sheets, cash sales, backorder reports, stock transfers & receipting, core processing, COD's, WMS, Cat Commercial accounting, informing customers of backordered status, and accurate parts order entry. This position is an integral step in Parts Department succession planning.Skills / Knowledge / Qualifications:Bachelor's degree or the equivalent in BusinessSupervisory experience or aptitudeThe ability to coach, mentor, and develop employeesExcellent presentation, communication and customer satisfaction skillsExcellent computer skills including, Microsoft word, Excel, DBSi, Anteres, CID Web, OTV, and other web-based parts applications.Regular Work Hours:7 AM to 5 PM Monday FridayWeekend and after hours support as warrantedWhy Join the Cleveland Brothers TeamMarket Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.Stability – Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.About Us: For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trusted partner in the construction, mining, forestry, and agricultural sectors.From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service.Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators all supported by our knowledgeable team of professionals.At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals. Discover how we can support your operations.