Surface - Telesales Representative (Remote)

About AscendionAscendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next. Ascendion | Engineering to elevate lifeWe have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:· Build the coolest tech for world’s leading brands· Solve complex problems - and learn new skills· Experience the power of transforming digital engineering for Fortune 500 clients· Master your craft with leading training programs and hands-on experienceExperience a community of change makers!Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.Job Title: Telesales RepresentativeAbout the Role:• Purpose of the Team: The purpose of this team is to drive Surface revenue through telesales efforts by managing customer accounts, generating pipeline, and achieving revenue targets across the portfolio. • Key projects: This role will contribute to driving Surface revenue growth, expanding pipeline through proactive demand creation, and advancing AI-driven selling and scalable sales motion initiatives. • Best vs. Average: The ideal resume would contain proven sales experience with measurable revenue impact, strong account management and pipeline generation skills, and experience selling or supporting laptop/tablet (Surface or similar) solutions. This candidate must have a bachelor's degree in Business Management, Information Technology, etc. Surface Device Concierge Sales Specialist Role OverviewThis role serves as a seller for a defined portfolio of SMEC Corp & high potential SMB customers, with end to end accountability for driving Surface commercial revenue within their territory. The individual is responsible for protecting existing revenue, accelerating growth, and acquiring new customers across their assigned account set.The role combines proactive and reactive sales motions, engaging directly with customers and partners to identify opportunities, nurture demand, and close deals.In parallel, this person will play a pivotal role in shaping and executing strategic initiatives such as the emerging Agentic AI sales programs. The focus spans seller enablement, partner engagement, onboarding frameworks, and operational process design which ultimately is aimed at driving consistent YoY Surface revenue growth and improving customer experience across the managed portfolio.Some personal information will be managed (first/last name, email address, mailing address). Key ResponsibilitiesOwn Customer Revenue & Portfolio Growth• Act as the Surface seller for assigned SMEC Corp + SMB accounts• Protect, grow, and acquire customer revenue across the portfolio• Drive YoY Surface revenue performance through active account management• Build direct relationships with customers and influence buying decisions Drive End-to-End Deal Execution• Own opportunities from discovery → close• Orchestrate across partners, pricing, and internal teams• Ensure deals are unblocked and accelerated using programs/incentives• Provide “white-glove” concierge support for high-value deals Generate & Scale Pipeline (Proactive + Reactive)• Reactive: Support partner/customer-led opportunities• Proactive: Identify, pursue, and create new demand within account set• Run outreach campaigns to uncover net-new opportunities• Expand into “dark” or underpenetrated Surface accounts Partner & Ecosystem Orchestration• Act as quarterback between partners, and customer• Enable partners with deal support, programs (ECIF, incentives), and guidance• Ensure seamless co-sell execution and lead routing• Align partner/customer engagement strategy for each deal Deliver Scalable Sales Motion & Insights• Feed learnings back into SDC playbooks, programs, and incentives• Track and manage pipeline, reporting, and performance metrics• Support evolution of tele sales + AI-driven selling models• Identify gaps in current sales motion and drive improvements SkillsSales execution & negotiation, account management, pipeline generation & management, partner & stakeholder orchestration, tool & data fluency (Excel, PowerPoint, Copilot, CRM), adaptability, & growth mindsetExpertiseRequired/minimum qualificationsBachelor’s degree in business management, Information Technology, Marketing (or equivalent) or related field experience AND 2+ years sales and negotiation experience or related work experience OR 4+ years sales and negotiation experience OR equivalent experience.Additional or preferred qualificationsBachelor’s degree in business management, Information Technology, Marketing (or equivalent) or related field experience AND 2+ years sales and negotiation experience with laptop & tablet sales Summary:The main function of a sales representative is to sell goods for wholesalers or manufacturers to businesses or groups of individuals. A typical sales representative is responsible for making buyers and purchasing agents interested in their merchandise, demonstrating their products and explaining how those products could benefit the customer, by reducing costs and/or increasing sales. The main function of a sales manager directs the actual distribution or movement of a product or service to the customer. A typical sales manager coordinates sales distribution and analyzes sales statistics to determine sales potential and inventory requirements. Job Responsibilities:• Acts as a subject matter expert and a point of escalation for the client.• Recommend products to customers, based on customers’ needs and interests.• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.• Estimate or quote prices, credit or contract terms, warranties and delivery dates.• Provide customers with product samples and catalogs.• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.• Identify prospective customers by using business directories, following leads from existing clients and attending trade shows and conferences.• Monitor market conditions, product innovations, and competitors’ products, prices and sales. Skills:• Verbal and written communication skills, negotiation skills, customer service and interpersonal skills.• Expert ability to work independently and manage one’s time.• Expert knowledge of principles and methods for showing, promoting, and selling products or services. Education/Experience:• Bachelor's degree in marketing or equivalent training required.• 10+ years experience required. Explain a typical day in the role.:This role serves as the end-to-end Surface seller for a defined portfolio of SMEC Corp and high-potential SMB customers, with full accountability for driving commercial revenue growth. The individual owns customer relationships, pipeline generation, and deal execution—balancing proactive demand creation with reactive partner- and customer-led opportunities. Acting as the quarterback across customers, partners, and internal teams, the role ensures seamless co-sell execution and white-glove deal support. In parallel, the role shapes scalable sales motions and strategic initiatives, including AI-driven selling programs, to deliver consistent year-over-year Surface revenue growth and an exceptional customer experience. Top 3 Must-Have HARD Skills & years of experience for each:5+ years of sales execution & negotiation; partner and stakeholder orchestration5+ years of account management5+ years of pipeline generation and managementLocation: Remote, USASalary Range: The salary for this position is between $40,000 - $74,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]Want to change the world? Let us know.Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!