Sr. M365 AI Engineer

OverviewAll Covered, IT Managed Services Division of Konica Minolta Business Solutions, has an exciting opportunity available for a Sr. M365 AI Engineer!ResponsibilitiesDeveloped and deliver Copilot and AI training sessions to end-users and stakeholdersSupport pre-sales activities, including project scoping, demos, POCs, and RFP responsesConduct Copilot readiness assessments and provide strategic recommendationsLead billable Copilot adoption and enablement initiativesConsult on and build custom AI agents using both Microsoft and industry technologiesMonitor agent productivity using Microsoft and third-party toolsConduct usage analytics, prompt tuning, and feedback loops to improve AI agent performanceCollaborate with internal teams to develop Copilot-based managed servicesAct as a senior technical resource and escalation point for Copilot-related projectsDevelop reusable assets, templates, and best practices for Copilot engagementsStay current with Microsoft AI roadmap and contribute to practice innovationEnsure responsible AI practices, including data privacy, bias mitigation, and ethical AI useDocument work professionally and submit accurate timecards dailyAssist in identifying new revenue opportunities through AI-driven solutionsMaintain relevant certifications and contribute to internal knowledge sharingQualificationsProven experience delivering customer-facing training and enablementDemonstrated success in designing and implementing Microsoft Copilot or custom AI assistant use cases in customer environmentsProven ability to lead customer-facing projects, including readiness assessments, deployments, and user enablementStrong understanding of Microsoft security, compliance, and identity solutions and how they impact Copilot and AI integrationsExperience with data governance, information architecture, and optimizing data access for AI workloadsFamiliarity with prompt engineering, conversational design, or Copilot Studio is a strong plus.Must be able to travel occasionally and work extended hours when needed (10%)Bachelor's degree in Computer Science, Information Technologies, Engineering, or equivalent work experience (Master's degree preferred, but not required)7+ years of hands-on experience with Microsoft 365 technologies, including SharePoint Online, Exchange Online, Teams, OneDrive, and Microsoft Graph.5+ years of practical experience in Microsoft 365 consultingRelevant technical certifications highly desirable:Microsoft Certified: Microsoft 365 Certified: Enterprise Administrator ExpertMicrosoft Certified: Power Platform Solution Architect ExpertMicrosoft Certified: Azure AI Engineer AssociateMicrosoft Certified: Security, Compliance, and Identity FundamentalsOpenAI or Microsoft Copilot-related training/certificationsExpertise in Power Platform, Microsoft Graph, and Azure OpenAIStrong consulting, communication, and stakeholder management skillsFamiliarity with the MSP service delivery models and managed services packagingAbout UsKonica Minolta Business Solutions' (Konica Minolta)journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansiveIntelligent Connected Workplaceportfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to beranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for itsbizhub One i-Series. For more information, please visit Konica Minoltaonlineand follow it onFacebook,YouTube,LinkedInandTwitter.Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such assales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.Au sujet de Konica MinoltaSolutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.EOE StatementKonica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.