Viewpoint Customer Support Coordinator

Summary:Join our Viewpoint Construction Software division as a Customer Support Coordinator. This entry-level role involves handling customer inquiries via phone, chat, and email, assisting with the Customer Portal, and managing customer data in our CRM system.Key Responsibilities:Respond to high-volume support requests and route calls appropriately.Assist customers with Customer Portal setup and access issues.Update customer information and communicate with various departments.Manage projects and ensure accurate contact records.Qualifications:High school diploma.Excellent phone etiquette and customer service skills.Strong organizational skills and ability to multitask in a fast-paced environment.Intermediate proficiency in MS Office applications; advanced skills in Excel and Word preferred.Customer service experience is a plus.