Technical Services Representative

A company is looking for a Technical Services Representative to provide technical support and assistance in the security industry. Key Responsibilities Provide basic technical support for inbound requests and create work orders as needed Resolve support and research requests within 24 hours and monitor submissions through Microsoft Dynamics Assist in maintaining department resources and document support activities Required Qualifications High School Diploma or Equivalent 1 year of Help Desk experience preferred Experience with low-voltage security and surveillance hardware preferred Basic networking and hardware knowledge preferred Proficiency in Microsoft programs and familiarity with Microsoft and Unix/Linux operating systems is a plus