Service Dispatcher - ENT

Service Dispatcher / Service CoordinatorRussell Tobin's client, a world leader in heating, air-conditioning and refrigeration solutions company, is hiring a Service Dispatcher / Service Coordinator in Baltimore, MD.Pay Rate: $14.81/hr.Location: Baltimore, MDJob Type: Contract till Sept w/ pos of extWe are seeking a highly organized and proactive Service Dispatcher / Service Coordinator to join our team. This is a fully onsite role suited for someone who thrives in a fast-paced, operations-driven environment and excels at coordinating schedules, managing priorities, and supporting field teams.Key ResponsibilitiesHandle incoming customer calls and create accurate service dispatch ticketsSchedule and assign daily work orders to technicians, ensuring clear communication of job scope and timelinesPrioritize repair requests and optimize technician routes for efficiencyCollaborate with the Service Manager and internal teams to prepare bi-weekly technician schedulesProactively distribute and manage daily work ordersEnsure adherence to scheduling guidelines and priority protocolsTrack and record non-productive technician timeMaintain organized hard copy records of customer files and billing informationSupport marketing activities as requiredPerformance & OperationsParticipate in daily operational meetings and provide updates on key performance indicators (KPIs)Identify improvement opportunities and take ownership of assigned action itemsComplete offline tasks from meetings and escalate any operational blockersEnsure compliance with established service operations and best practice guidelinesWhat We're Looking ForStrong organizational and multitasking skillsExcellent communication and coordination abilitiesAbility to manage competing priorities in a dynamic environmentDetail-oriented with a focus on accuracy and efficiencyTeam player with a proactive, problem-solving mindsetBenefits that Russell Tobin offers:Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.