Office & Csr Manager

Join Our Winning Team as an Office Manager at Trust 1 – Where Organization, Leadership, and Teamwork Come Together!At Trust 1 Heating, Cooling & Plumbing, we know that strong operations start with strong leadership behind the scenes. We’re looking for a highly organized, proactive Office Manager who thrives in a fast-paced, customer-focused environment and knows how to keep people, processes, and systems running smoothly.As our Office Manager, you’ll be the central hub of our daily operations. You’ll support our CSR and Lead Specialist teams, oversee office and facility management, handle customer escalations, and ensure our internal systems are efficient and effective. This is a hands-on leadership role where your impact will be felt across the entire organization. If you enjoy solving problems, supporting a team, and making a real impact every day, this is the role for you.Full Benefits Package:Health insurance (Blue Cross Blue Shield)100% paid dental insurance100% paid vision insurance100% paid life insurance401(k) with 4% company match120 hours of PTO from day onePet insurancePerks & Culture:Tons of trainingPaid birthday offMonthly recognition & rewardsAnniversary & milestone giftsSupportive leadership that genuinely has your backNon-corporate environment — no red tape, no politics, just a tight-knit team focused on winningServiceTitan software — built for the best in the tradesCompensation:$60,000 - $80,000Responsibilities:Lead and inspire the office team to ensure seamless daily operations and a positive work environmentOversee customer service representatives, providing guidance and support to enhance customer satisfactionManage office facilities, ensuring a clean, organized, and efficient workspace for all team membersCoordinate with the Lead Specialist team to streamline processes and improve operational efficiencyHandle customer escalations with empathy and professionalism, ensuring timely and effective resolutionImplement and maintain internal systems to optimize workflow and communication across departmentsDevelop and execute office policies and procedures that align with company goals and values, fostering a culture of excellence and accountabilityQualifications:3+ years of experience in office management, operations, or a similar roleExperience supervising customer service employeesStrong organizational and multitasking skills in a fast-paced environmentProven ability to lead, support, and hold a team accountableExcellent communication and interpersonal skillsExperience handling customer service issues and escalationsComfortable working with CRM systems, scheduling platforms, and office technologyStrong problem-solving skills with a proactive, solutions-oriented mindsetHigh attention to detail and the ability to manage multiple priorities effectivelyNice to Have:Experience in HVAC, plumbing, or home services industryExperience using ServiceTitan or similar field service management softwareFamiliarity with Mass Save rebate programs and processesAbout CompanyTrust 1 Services, founded in 2018, provides exceptional service that inspires confidence, trust, and a unique customer experience. We support our community through local charities and invest in our employees’ growth, helping them build the career and life they’ve always wanted. We take care of our people with a fun, family-like atmosphere, training and career development, 401(k) with match, 100% paid vision, dental, and life insurance, health coverage, PTO, birthday off, boot/shoe allowance, rewards, and real growth opportunities. #WHGEN2Compensation details: 60000-80000 Yearly SalaryPI7f6eacdab96c-37395-40490863