Account Manager

City Wide Facility Solutions, the nation's leading management company in the building maintenance industry, is actively seeking an Account Manager (Facility Solutions Manager) for our franchise location in Indianapolis, IN. We are one of more than 100+ markets covered across the United States and Canada. Our mission at City Wide is to build environments that elevate people.The primary responsibilities of the Account Manager is to provide solutions to a wide range of issues clients face at their facilities in their assigned territory, while developing long-term relationships with clients and contractors to ensure high client satisfaction.Territory: Lafayette- Crawfordsville -Frankfort- Kokomo-WhitestownEssential FunctionsAll aspects of client relationships- Retention is everyone's job!Contractor (IC) relations, compliance, and removal/replacement as necessary. Actively participate in monthly IC paydaysNegotiate agreements with clients for additional services - determine pricing, staffing, and logisticsDetailed quality control inspections of client sites and consistent follow-through based on statement of workSupervise and direct Account Compliance Managers; ensure the client's strategy is executed and al services are performed correctly by assigned contractorsKeep all clientele documents updated and currentEffectively communicate all client issues with contractors- Develop and implement a plan with the team to resolve any client feedback or deficiencies in service and actively monitor complianceCoordinate with accounting on any discrepancies on client accountsUse City Wide's CRM to document client inspections, adding extra charges, ACM routing, etcRequirements3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experienceHigh School diploma required, bachelor's degree highly desirableHighly detail-oriented and excellent follow-through on commitmentsPositive and outgoing personality; great at building relationshipsExcellent verbal and strong written communication skillsRoute based experience is highly desirableProficient in Microsoft Office and knowledge of CRM databaseMust have reliable transportation and active insuranceMust be able to pass a background checkPhysical DemandsThe physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift to 25 pounds.Benefits:Medical, Dental, and Vision Insurance 401(K) retirement savings plan with company match8 paid holidays and 15 days of PTOTop Performer Incentive Trip (company paid)Team OutingsAfter 2 full years at City Wide you will become eligible for our profit-sharing program!Pay includes: $90,000 total compensation targeted in your first year!Within the compensation, it includes the following:Base salaryCar allowanceBonuses (quarterly) uncapped commission pay (first 3 months guaranteed - paid monthly)Second year target $100-$130,000