Senior Support Technician

Company DescriptionBayPointe Technology is a trusted IT solutions provider dedicated to helping businesses streamline operations, enhance security, and drive growth. As a comprehensive partner for all technology needs, we offer a range of services including hardware, software, cloud solutions, cybersecurity, managed services, and project expertise. Our team takes a business-first approach, delivering practical and scalable solutions tailored to real-world objectives. From infrastructure upgrades to cloud optimization and cybersecurity, we ensure our clients remain secure, productive, and future-ready. Our success is founded on true partnerships, delivering reliable technology support and impactful outcomes.Job DescriptionAs a Senior Support Technician, you will play a critical role in delivering the high-level technical expertise and exceptional client experience that organizations rely on from our team every day. This position is ideal for a driven IT professional who enjoys solving complex technical challenges, working directly with businesses, and making a meaningful impact across a wide variety of technologies and environments.You won’t just be troubleshooting issues — you’ll be helping organizations stay secure, productive, and positioned for growth. From cloud technologies and infrastructure projects to cybersecurity and systems administration, this role offers the opportunity to work hands-on with modern IT solutions while continuing to expand your technical skillset and career.We’re looking for someone who is technically strong, customer-focused, and eager to grow within a fast-moving and collaborative IT environment. The ideal candidate is curious, dependable, and energized by the opportunity to work with diverse technologies, support business-critical systems, and contribute to a team that values partnership, accountability, and continuous improvement.Location & ScheduleOnsite in Medina, OHMonday – Friday, 8:30 AM – 5:00 PMContract-to-hire opportunity (90 days) with long-term potential based on performancePay Rate: $30/hourResponsibilitiesAdvanced Technical SupportProvide high-level troubleshooting and support for client environments across workstations, servers, cloud platforms, and network infrastructure. Diagnose and resolve complex technical issues while maintaining excellent communication and customer service throughout the support process.Microsoft Cloud & Systems AdministrationAdminister, configure, and troubleshoot Microsoft technologies including:Windows client and server operating systemsMicrosoft 365 applications and servicesSharePoint and OneDriveMicrosoft Azure environments including Intune, Virtual Machines, Azure Active Directory, and backupsInfrastructure & Network SupportSupport the deployment, configuration, and maintenance of core IT infrastructure including:Server and host installationsBackup appliance implementation and configurationFirewall and switch installationsBarracuda and SonicWall firewall administration and troubleshootingProject & Field WorkParticipate in onsite technical projects and infrastructure upgrades for clients, helping ensure successful implementations, minimal downtime, and a smooth end-user experience.Customer Experience & CommunicationBuild trust with end users and client stakeholders by delivering responsive, professional, and solution-oriented support. Translate technical concepts into clear communication while maintaining a calm and positive approach under pressure.Continuous Learning & GrowthStay current on evolving technologies, cybersecurity best practices, and cloud solutions while expanding your technical capabilities through hands-on experience, collaboration, and ongoing development opportunities.RequirementsExperience supporting Windows desktop and server environmentsStrong experience with Microsoft 365 and Azure technologiesFamiliarity with cloud migrations, resource management, and administrationExperience configuring and troubleshooting firewalls and network infrastructureStrong diagnostic, troubleshooting, and problem-solving skillsExcellent communication and customer service abilitiesStrong organizational and time-management skillsUnderstanding of networking, cybersecurity, data privacy, and IT best practicesAbility to work independently while collaborating effectively within a team environmentOccasional travel may be requiredWhat Makes This A Great Opportunity?Family-focused environment to learn, grow and develop your skillsExposure to a wide range of technologies, industries, and client environmentsOpportunity to work with modern cloud, infrastructure, and cybersecurity solutionsCollaborative team environment focused on growth and continuous improvementAbility to make a direct impact on client success and business operationsLong-term career potential within a growing IT organizationHands-on experience with both day-to-day support and larger technical projects