Supervisor Veterinary Receptionist (Care Coordinator) - Snellville Animal Hospital

PetVet Care Centers' Snellville Animal Hospital is currently seeking a Supervisor Veterinary Receptionist (Care Coordinator) to join their team!At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.Because life is better with pets.We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:Local autonomy with national supportCareer mobility and development opportunitiesA collaborative, inclusive environment where your wellbeing comes firstYou care for pets. We care for you.Position OverviewJoin our team as a Supervisor, Care Coordination who works to ensure that clients who come to the hospital are greeted courteously and efficiently, that phones are answered promptly and calls directly properly, and that client payments and other payments are handled according to policies and standards. Supervises care coordinators for the hospital and serves as a care coordinator when staffing levels require it.Snellville Animal Hospital in Snellville, Georgia, is a full-service veterinary clinic providing a wide range of services, from routine wellness to advanced diagnostics and treatment. Known for its compassionate approach, the team is committed to supporting long-term pet health.Why Join Us:We are a growing hospital with lots of opportunity and tenured staff. We take pride in our great location, walkable to The Grove in Snellville which has great food and outdoor space. Key ResponsibilitiesSupervise care coordinators, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding care coordination dutiesSchedule care coordinators according to staffing needs, serving as a care coordinator, as neededReceive client complaints and concerns regarding care coordination, escalating issues to Hospital Manager, as neededMaintains specialist (non-emergency doctors) scheduling information and changesCount cash and/or balance daily transactions, balance cash drawer and make change, as neededProcess refunds, returns, and credits, as needed by locationOrganizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessaryBi-monthly billing statements and collections as well as end-of-month closing reports, as required by locationServe as back-up to Hospital Manager for maintenance or building issue resolutionOther duties as assigned by Manager. Qualifications (Required)High School diploma or equivalent. Must have relevant supervisory experienceWorking in a team environmentCustomer ServiceHandling multiple tasks and prioritiesMulti-line telephone systemsOrganization skillsAttention to detailVerbal and written communication skillsSupervisory and staff scheduling skillsBasic math skillsProperly handling and accounting for cash and client paymentsGood interpersonal skillsPreferred Skills (Nice To Have)Experience in a veterinary medicine setting is preferredScheduleTypical shifts will be Monday-Friday from 8am-6pm and rotating Saturdays from 8am-12pmThere will be some flexibility in scheduling, and you will be the one creating the schedule for the team. What We OfferWe care deeply about supporting our team members — professionally and personally. Benefits include:Medical, dental, and vision insurancePaid Parental Leave (birth, adoption, foster)401(k) with discretionary contributionTeam Member Pet DiscountsEmotional wellbeing support — including Calm app access and 24/7 EAPCE stipends and career development resourcesGrant Circle — a relief fund for team members facing personal hardshipLocal hospital culture backed by national resourcesPay Range$19—$21 USDAt PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.You care for pets. We care for you.PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. 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