Test Security Specialist

Test Security Specialist (3 Openings)Location: Remote (closest to EST)Mode: this is a true, temporary assignment covering peak time (test administration and a leave)Profile: Experience service/analytics person who has proven experience in investigations, compliance, test security, fraud prevention, risk management, or casework in a regulated environment. Ideal to have call center exposure and investigations experience. Will manage 1500-2000 cases - initially via phone that translates to email and outbound communications as cases mature.Rate: $45/HR ON W2 BenefitsAbout the OpportunityAs a Test Security Specialist focused on AP Investigations, you will lead investigations into AP testsecurity incidents and score validity concerns. You will manage cases end to end by reviewing andsynthesizing evidence such as statistical indicators, test day reports, plagiarism findings, AI-relatedreports, and any available supporting documentation or physical evidence. You will apply Clientpolicies and legal requirements to reach clear, well-supported determinations, including whetherevidence supports score cancellation.You will also communicate professionally with students, parents, and student representatives, including attorneys, counselors, and educators, to ensure timely case resolution and consistent, accurate policy explanation. This role requires strong judgment, attention to detail, and the ability to manage sensitive situations with fairness and discretion.In this role, you will:Case Management (65%)• Own AP investigation cases end to end from intake through final determination and closure,ensuring each case is handled thoroughly, consistently, and within required timelines.• Triage and scope cases by identifying allegation type, applicable policy, key evidence needs, andany immediate risks or deadlines.• Collect, review, and synthesize evidence including statistical indicators, test daydocumentation, proctor and coordinator reports, seating and timing details (when available),plagiarism findings, AI-related reports, and any supporting materials submitted by stakeholders.• Analyze patterns and irregularities using investigative reasoning and data review techniques todetermine whether observed signals are consistent with policy-defined misconduct or scorevalidity concerns.• Document investigative work clearly and completely in the case management system, includingevidence summaries, rationale, decision points, and recommended outcomes, to ensure audit?ready and defensible case files.• Develop case recommendations that align to policy and evidentiary standards, and collaboratewith team leads and peers as needed on complex or high-risk determinations.• Coordinate cross-functional work with internal partners and external vendors to obtainevidence, validate reports, and resolve open questions, while protecting confidentiality andsensitive data.• Track and report case metrics such as status, aging, throughput, and outcomes, and surfacetrends, recurring issues, or process gaps to leadership.• Support continuous improvement by identifying opportunities to refine workflows, templates,documentation standards, and investigation playbooks to improve speed, consistency, andquality.Customer Service (35%)• Communicate professionally and empathetically with students, parents, educators, andstudent representatives about cases under review, including what is being reviewed, whatevidence is considered, and what steps occur next.• Draft clear written correspondence that accurately reflects policy, process, and case status,using a tone appropriate for sensitive situations and escalated concerns.• Conduct phone calls and written follow-ups to gather additional context, clarifydocumentation, and resolve stakeholder questions while maintaining confidentiality andneutrality.• Maintain detailed communication records so all stakeholder interactions, requests, andresponses are captured consistently and are easy to reference during review or escalation.• De-escalate sensitive situations by explaining policies and outcomes diplomatically, settingexpectations, and escalating to leadership or legal partners when needed.• Help ensure timely resolution by meeting response standards, managing follow-ups, andkeeping cases moving forward without sacrificing quality or policy alignment.About YouSuccess Measures Success in this role will be evaluated by:• Case throughput and timeliness: Managing an assigned caseload and moving cases from intaketo closure within established timelines, including increased volume during peak periods. Whereapplicable, meeting productivity expectations aligned to case complexity and seasonality.• Quality and audit readiness: Producing complete, accurate, and well-organized case files withclear evidence summaries and documented rationale that meet audit and documentationstandards.• SLA adherence: Meeting response and follow-up expectations for stakeholder communicationsand internal milestones, including timely documentation of interactions and next steps.• Decision consistency: Applying policies and evidentiary standards consistently across cases andescalating complex, high-risk, or ambiguous matters appropriately.• Stakeholder experience: Communicating clearly and professionally, setting expectations, andresolving cases with fairness and respect, including effective de-escalation when needed.• Operational contribution: Identifying recurring issues, trends, and process improvements thatstrengthen investigation quality, consistency, and efficiency.