Subaru Express Service Advisor

At Carter Motors, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Carter Motors is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.Express Service Advisors at Carter Subaru manage approximately 20-25 repair orders per day, all express service, menu maintenance and light repair. This position includes greeting the customer, writing repair orders, managing additional work needed, advising maintenance needs, proving clear explanations to customers and invoicing/cashiering. Also includes answering phones and scheduling. This is a full time, 5 day a week position.Pay is $23.00 per hour, plus commission based on customer satisfaction and ranges from $56K-76K/year. This position is an excellent place to learn the skills needed to become a service advisor.What We OfferCompetitive compensation plansMedical, Dental & Vision after 30 days of employment401(k) + Company Match Plan after 90 days of employmentAFLAC, Legal Shield & Identity Theft Shield, FSA, Pet Insurance Discount529 College Savings PlanPaid time off after 90 days of employmentGrowth opportunitiesPaid TrainingEmployee vehicle purchase plansFamily owned and operatedLong term job securityDiscount ProgramDiscounts on products and servicesTo see full benefit details copy/paste the web address below into your browser: https://lp.constantcontactpages.com/cu/io54mmZ/BenefitsOverview2026ResponsibilitiesOversee flow of Express Service.Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.Ensures that the daily inventory of technicians' time is consistently sold to service customers.Manage repair orders and cars as the work through the shop for maintenance.QualificationsPrevious car dealership experience preferred but not requiredOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersExcellent customer service skillsProfessional, well-groomed personal appearance.WA state driver's license is requiredClean & Clear WA state driving record is requiredPre-employment background check, reference check & drug screen is requiredCarter Motors is a proud equal opportunities employer; we do not deny employment based on race, ethnicity, national origin, disabilities, or any other protected characteristics. We are a drug free workplace; all employees are held to this standard to be free from the effects of drugs and/or alcohol while on duty. Carter Motors also participates in fair chance hiring practices; candidates with a criminal history will undergo an individualized assessment post-offer.