Customer Support Specialist

Job title: Customer Support SpecialistLocation: Detroit, MI 48226Remote role however must be within 1 hour from Detroit, MI Contract Length: 6+ month contract to hire. Pay Rates: 22/HR without benefitsPay Rate: 20/HR with benefits Start date: May 12th QualificationsHigh school diploma or equivalent with 2+ years of customer contact experienceOR Henry Ford College Customer Service Professional Certificate with 1+ year of relevant experienceOR Associate degree or higherInbound/outbound calling with 2+ years of customer service experienceKey ResponsibilitiesAnswer incoming customer calls and resolve inquiries related to electric and gas services, including turn-ons, disconnections, outages, and gas leaks Initiate and respond to customer inquiries regarding products and services Gather and analyze customer data (current and historical) to support service requests Follow up with internal teams to ensure timely resolution of customer issues and complaints Process customer payments in accordance with established procedures Conduct all interactions in compliance with Michigan Public Service Commission regulations and company policies Communicate clearly and professionally with customers in all interactionsWork ScheduleShift: Approximately 9:00 AM – 7:00 PM Schedule: 4 days per week (~32 hours) during contract period Transition to full-time schedule upon conversion Rotating days off based on business needs (schedule subject to change) Location & Work ModelMust be a Michigan resident Candidates should be within commutable distance (~1 hour) On-site requirement: First week in office for training and onboarding Transition to virtual work after initial onboarding period