Senior Voice Engineer

The Voice Services Telecom/UC Engineer's responsibility is to plan, design, implement and operate all aspects of IP-based telephony platform including On-Prem PBX, UCaaS, CCaaS, video, data, Fax, across all locations. The Voice system Engineer executes system installations, maintenances, MACD, call flow administration and defines, documents, and puts into effect telecom system configuration standards. They maintain current records and configuration by keeping account of calling plan, number management, call routing options, testing systems by setting up and certifying production ready voice services. They maintain all aspects of the voice network and voice system environments and provide day-to-day support to all users by troubleshooting, diagnosing, and resolving voice-telecom system issues.Key Responsibilities:Primary Administration role for all aspects Microsoft TEAMS Voice Architecture, and voice service administration,Delivers system/user installations, maintenances, MACD,Administration and Maintenance of DID and Toll-Free Number managementResponsible for maintaining and improving Vendor / Telecom Carrier relationshipConducts bi-annual testing and validation of e.911 Services and compliance.Knowledge of various Voicemail Platform administration and integration.Maintain telecom standards, collaborate with the C&A portfolio team for IVR development, Call flow design and integration.Defines, documents, and puts into effect telecom system configuration standardsPresent/collaborate complex topics to all levels of staffDefine and deliver continuous improvement initiatives for Telecom Voice Services Business Units.Demonstrates collaborative leadership and be the advocate for the network and voice teamKey Skills:Hands-on experience with “Telecom experience (SIP trunking, Contact Center, DID support, etc”Strong knowledge and experience with Telecom technologies including MSFT UC TEAMS VOICE, IP Telephony, PBX. Call Reporting, ClientStrong knowledge of End User voice services. IP Phones, Sip/H.323 endpoints, CDR, Remote worker, Softphone. ATA, Audio Code.Strong understanding of e.911 Services and configuration within UC systems, Compliance Laws.Strong Knowledge of Microsoft Teams admin console, feature, licensing enablement and administration.Deep knowledge in call routing methodology such as Skills, Proficiency, Hunt Groups, calling search space, CDR, call tracing, dial plan, auto attendant.Demonstrates broad knowledge across multiple voice technologies domains, UC, CC, POTS, SIP, Client,Strong knowledge of telecom carrier services, SIP trunking, Number Porting. MACDStrong knowledge of PSTN connectivity, Number Administration-Porting, Assignment, PoliciesKnowledge of cloud Voice system architecture and interoperabilityKnowledge on IP network fundamentals and troubleshootingKnowledge in Contact Center technology related to CCaaS environments, SIP integration.