Operations Director

About Williams-Sonoma DC - Olive Branch, MSSince it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams - Sonoma, Pottery Barn and West Elm.Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery - and are looking for a job with a strong opportunity for gaining new skills and for advancement - our Supply Chain Organization could be just the place for you.Williams-Sonoma, Inc Supply Chain OverviewBy managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization. Over 4,000 Full-Time Associates across the Supply Chain 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in MississippiSutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furnitureTransportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and TurkeyThe Director of Operations position is located in Olive Branch, MS.You'll be excited about this opportunity because you will.... Own the Operation. Deliver Results.Lead full facility performance across safety, quality, service, cost, and associate engagementSet and drive the operating plan — translate strategy into daily execution and measurable outcomesHold a high-performance bar — establish clear expectations, inspect performance, and take decisive action to close gapsEnsure consistent, reliable execution at scale, particularly during peak and high-volume periodsBuild and Lead a High-Performing Leadership TeamDevelop, coach, and elevate a strong operations leadership team capable of driving execution independentlyCreate a culture of accountability, ownership, and continuous improvementPartner with HR to build bench strength, succession plans, and leadership capability across the operationDrive Operational Excellence and Continuous ImprovementIdentify and execute opportunities to improve productivity, throughput, and cost structureLead process standardization and performance management disciplines across the facilityChampion a culture that challenges the status quo and consistently looks for better ways to operateLead Through Change and InnovationDrive adoption of new technologies, including automation, system enhancements, and data-driven toolsLead large-scale operational initiatives (facility changes, capital deployment, process redesign)Ensure the operation continues to evolve to meet future network and customer needsOperate with Business AcumenOwn and manage the P&L for the facility, understanding the connection between operational decisions and financial outcomesEvaluate trade-offs and make decisions that balance service, cost, and long-term scalabilityPartner with internal and external stakeholders, including vendors and third-party providers, to deliver resultsLead Integrated Distribution + Light Manufacturing OperationsOversee both traditional distribution flows and light manufacturing / personalization operations (e.g., engraving, monogramming, assembly) within the facilityEnsure seamless integration between production and fulfillment to meet customer-specific customization requirements at scaleDrive throughput, quality, and consistency in personalized product workflows, balancing speed with craftsmanshipImplement process controls and performance standards to support high-mix, variable-demand production environments Check out some of the required qualifications we are looking for in amazing candidates….Bachelor’s degree in Business, Supply Chain, Engineering, or related field, and 8 - 10 years of experience in progressive leadership experience in distribution or logisticsIn lieu of a degree, 9-12 years of progressively responsible distribution leadership experience will be consideredThis is an onsite and in office roleDemonstrated success leading people, process, and performance in a complex operationExperience working with WMS systems and inventory control processesExperience managing third-party partners and service providersWe prefer some of these qualities as well….MBA or advanced degree in a related fieldExperience leading integrated distribution and light manufacturing / personalization operationsLean, Six Sigma, or continuous improvement expertiseExperience with automation, advanced systems, or new technology implementationBackground in high-volume retail, big box, or furniture distribution environmentsExperience leading through growth, expansion, or network evolutionReview these physical requirements, as they play a major part in this role….Able to bend, reach, squat, climb stairs/ladders, stand, and walk throughout the facility for extended periodsAble to move, lift or carry heavy objects or materials up to 65 poundsOur company benefits are second to none in the industry….Generous discount on all Williams-Sonoma, Inc. brand products401(k) plan and other investment opportunitiesPaid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet InsuranceFor more information on our benefits offers, please visit MyWSIBenefits.comTo learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)EOE