Intake Specialist (Anthony, New Mexico)

Intake Specialist (Anthony, New Mexico)Families & Youth Innovations Plus (FYI+)Position: Full-TimeHourly Rate: $16.25 - $19.66 (3 levels based on experience and education)FLSA Status: Hourly/Non-ExemptReports To: Clinical Manager and/or Clinical DirectorDepartment: Outpatient and WrapAround ServicesLocation: Anthony, New MexicoJob SummaryThe Intake Specialist is the first person to greet and navigate the needs of people seeking servicesat FYI +. The resource specialist is responsible for harmonizing multiple systems of response and servicesthrough referral systems, service coordination, screening, and triage. Intake Specialist will also engagein outreach efforts and develop community relationship in efforts to provide consumers with a wide selectionof services to meet the presenting needs. This role is intended to be a multi-service position that will requirethe ability to ensure customer service, customer satisfaction and service delivery from a trauma informed/responsive lensesWhat You'll Do:Provide confidential administrative support related to sensitive issuesTriage customers' needs and guide them to the appropriate pathway of servicesAssists customers in completing all on-boarding paperwork and filling out applications and other formsnecessary to access other health care professionals, regional agencies, and community service programs.Coordinate warm hand offs between providers for each pathway to services determined.Serve as a community referral link for customers to internal and/or external services and service providers.Schedules new patients for intake assessments with therapists dailyMonitors scheduled intakes daily, if there is a no show or cancelation navigation specialist will scheduleanother patientManage agency data tracking systems for all referrals that flow through the Resource and ReferralManage NM Star database and record all required data relevant to Treat FirstVerify Private insurance as well as Medicaid eligibility (via NM Medicaid portal) for clientsWhat You Need:Bachelor's Degree in a human service field from an accredited university and one (1) year relevantexperience working with the target population; or hold an associate's degree in a human service field from an accredited college and have a minimum of two (2) years of experience working with the targetKnowledge of psychiatric and mental health conditionsStrong interpersonal and communication abilitiesFamiliarity with community resources and referral networksPreferred:Bilingual (English/Spanish)Experience working with both adults and youthCompensation & Benefits:Competitive salary commensurate with experience, comprehensive benefits package, professional development opportunities.Benefits Compensation include health, dental, life insurance, short term and long term disability, supplement plans403(b), PTO, and 14 paid holidays