Teller - Lakeline

Teller - LakelineAs a Full Time Teller, you will serve as a primary point of contact for processing member transactions and requests. Eager to build strong, long-term meaningful relationships, our Tellers have a passion for exceptional member service. Tellers strive to provide an exceptional member experience by effectively communicating with members to understand member needs, providing assistance to members, identifying product and service needs, answering member questions, identifying solutions, and resolving member requests and issues.Founded in 1936, UFCU has grown to serve members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of members and built to thrive for generations, we are guided by our values:Purposefully Member-ObsessedWe are driven by a profound sense of empathy to deeply understand our members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our members' best interests, forever seeking to empower their financial success.Possibilities ReimaginedWe are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.Performance Excellence Rooted in Unwavering IntegrityWe do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.Essential functions of the job include:Greet membersMaintain branch appearanceExplain basic products and servicesIdentify product needsAnswer member questionsResolve member issuesConduct system navigation on various computer systemsProcess address, phone number, and email changesProcess check re-ordersEstablish direct depositAssist with online and mobile bankingPerforms other duties as assigned.Adhere to all company policies, procedures and business ethics codes.Complete required regulatory training as assigned.Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation.Process transactions, mail deposits, night drop, and cash advancesGrant access to safe deposit boxScan transit and on-us checksValidate accuracy and process member checksPlace and communicate check holdsPrint documents, including statements, temporary checks, and direct deposit formsKnowledge, skills and abilities include:Ability to effectively build relationships, establish rapport, and diplomatically communicate informationEffective active listening skillsStrong verbal, interpersonal, and written communication skillsAbility to be adaptable and work in a fast-paced environmentAbility to demonstrate good judgement and effective problem solving skills to help identify and resolve member issuesStrong attention to detailStrong organizational and time management skillsAbility to demonstrate excellent teamwork skills by treating others with respect, courtesy, and displaying a "what can I do to help?" attitudeProficient in Microsoft OfficeAbility to successfully pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verificationCore competencies include:Demonstrating member obsessionDemonstrating performance excellenceDemonstrating innovationRequired qualifications include:High school diploma or GEDMinimum of six (6) months of teller or cash handling experienceMinimum of six (6) months of customer service experienceBachelor's degree in business or finance-related field may substitute for experience requirementsMinimum of six (6) months working in a team environmentPreferred qualifications include:English/Spanish bilingualBachelor's degreeCredit union experienceGeneral knowledge of applicable financial industry regulationsMilitary experienceHours: Monday through Friday from 9am to 6pm and Saturday from 9am to 2pm.About this career opportunity: We're always looking for great talent. If you're looking for a career with a socially conscious, service-oriented organization and want to have fun while you're at it, join our UFCU team!