Customer Program Manager

Job DescriptionWhy Join Our Team?At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.Benefits At VallenMedical, Dental, and Vision InsuranceMedical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)Employer-paid Basic Life Insurance for Employee, Spouse, and DependentsEmployer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)Health Care and Dependent Care Flexible Spending AccountsPaid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40–56 hours of sick time per year based on seniority and advanced upon hire.Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidaysEmployee Assistance ProgramEmployee Resource Groups for networking and team buildingTuition Reimbursement ProgramEmployee Referral ProgramSafety shoe and safety glasses reimbursement (based on position)Employee discounts through BenefitHubAdvancement opportunitiesVallen complies with all minimum wage lawsWe accept applications on an ongoing basisPosition SummaryThe Program Manager is responsible for driving customer value, documented cost savings, and sales growth within an MRO Safety Distribution environment. This role acts as a strategic partner to customers, internal sales teams, and preferred safety vendors by standardizing spend, improving service levels, and expanding share of wallet.The Program Manager works cross‑functionally with internal teams to ensure seamless execution of customer programs, consistent service performance, and measurable business outcomes aligned with customer objectives.Essential Duties And ResponsibilitiesStrategic Sales & Vendor ManagementCollaborate strategically with Preferred MRO Safety Vendors to standardize product usage, reduce SKU complexity, and deliver documented cost savings.Develop and execute cost‑savings initiatives through product conversions (EB), sourcing strategies, and vendor consolidation.Drive share‑of‑wallet growth by expanding product and service penetration across safety, PPE, and MRO categories.Support internal sales teams with data analysis, insights, and project execution to accelerate strategic account growth.Serve as a subject‑matter expert on safety and MRO programs, aligning vendor capabilities with customer needs.Monthly Business Reviews (MBRs) & Customer EngagementLead and conduct Monthly Business Reviews (MBRs) with key customer stakeholders, including Purchasing, Safety, Engineering, Maintenance, Operations, and Supply Chain.Prepare, analyze, and present performance metrics, including:Year‑to‑Date (YTD) SpendYTD Documented Cost SavingsStatus of Ongoing Cost‑Savings ProjectsAccounts Receivable (AR) StatusCustomer Dedicated Inventory, Vending, and VMI PerformanceKPI Progress, Trends, and Action PlansIdentify continuous improvement opportunities and recommend solutions to improve safety outcomes, service levels, and total cost of ownership.Act as the primary escalation point for program performance, ensuring timely resolution and customer satisfaction.Program Execution & Cross‑Functional CollaborationPartner with operations, supply chain, pricing, finance, and customer service teams to ensure program execution aligns with customer commitments.Monitor service performance, inventory strategies, and compliance to contractual agreements.Ensure all customer programs deliver measurable results and align with agreed‑upon KPIs.Job Qualifications & ExperienceBachelor's degree preferred or equivalent professional experience.Experience in MRO, safety distribution, industrial supply, or related field.Strong analytical skills with the ability to interpret data and communicate insights.Proven ability to manage complex customer programs and cross‑functional initiatives.Proficiency in direct, high stakes negotiation, as well as drafting, interpretation and redlining of commercial contracts.Excellent presentation, communication, and relationship‑management skills.Proficiency in Microsoft Excel, PowerPoint, and CRM / reporting tools.Key CompetenciesStrategic thinking and problem solvingCustomer‑centric mindsetFinancial and cost‑savings analysisProject and program managementVendor and stakeholder collaborationStay up to date with Vallen, and follow us on LinkedIn, Facebook and Twitter.Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity