Helpdesk Technician I

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. Job Title: Help Desk Technician Reports to: Director, Global IT Service Desk Location: Goleta, CA – In-Office The Role The Help Desk Technician I support position will be responsible for providing technical assistance and support related to computer systems, hardware, or software. This person must be able to multi-task in a fast-paced work environment. The Help Desk Technician will work closely with the rest of the Help Desk team to provide a positive customer support experience to the business. This person must also have the ability to follow detailed standard operating procedures and be able to work independently on specific support related tasks. The position requires strong customer service and interpersonal skills. We celebrate diversity-of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together. Your Impact The primary functions of this role, include but are not limited to: Address and resolve incidents and requests via a ticketing system. Ensures the end-to-end customer experience and single-point-of-contact. Helps answer the Help Desk hotline. Serves as liaison between employees and the IT department to resolve issues. Responsible for new hire computer setups and training. Provides printer support and maintenance. Adheres to the IT policies and procedures. Analyzes and resolves issues regarding the use of computer hardware and software. Works with members of the Help Desk team on projects and initiatives as needed. Performs installs, upgrades, moves, and changes for computer workstation hardware and software, and other peripheral devices. Support of computer peripherals, printers, and multi-function devices. Basic troubleshooting of computer networking, VoIP phones, and wireless technology. Update and create knowledge articles Who You Are A motivated self-started with attention to detail An excellent communicator Able to prioritize tasks on impact to the business Able to work in a fast-paced work environment and multi-task effectively We’d love to hear from people with 4-year degree in Computer Science, Business, or equivalent experience. CompTIA A+ Certification preferred. Minimum 1-2 year of experience providing IT helpdesk support, strong customer service skills and experience required, must be focus on high performance, emphasizing excellence in customer service. Experience in incident management systems such as Service Now is preferred. Understanding of ITIL processes and ITSM is desired. Strong skills in Microsoft Windows desktop support (Windows 10). Basic understanding of Microsoft Active Directory. Understanding of networking, and voice over IP phone systems is recommended. What We'll Give You Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued. Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future. Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever. Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development. Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle. $26-$28/hr The salary range posted reflects the minimum and maximum target for new hire salaries for this role in our Goleta, CA location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process. Equal Employment Opportunity Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity. #LI-KM1