Sr. Program Manager Experience in Seller space (working with sellers / sales teams)

Job Title: Sr. Program Manager- Experience in Seller space (working with sellers / sales teams)Location: San Jose, CALong Term ContractJob Description:Expectation:Strong stakeholder & leadership interactionAgile + Jira experienceEnd-to-end delivery ownershipCustomer experience domain exposureThe Opportunity• The Creativity & Productivity (C&P)) Business Capability Design & Delivery (BCDD) team provides strategic partnership and engagement that delivers end-to-end capabilities for C&P processes, platforms & applications• We are looking for a technical leader with executive presence, exemplary interpersonal skills, and the ability to influence at all levels to drive cross-functional initiatives and deliver strategic roadmap• You possess a well-rounded technical background and demonstrated expertise leading complex programs in matrix organizations to deliver solutions that delight the customersWhat you'll Do• Strategy: Build a report and partner with key collaborators to understand their objectives and goals. Engage with BCDD Leadership, Product Management (PdM) Leads and Business Stakeholders to understand the Vision, Mission, and Strategic Objectives for the Business Units (BU) and ATS /C&P BCDD• Intake: Facilitate and oversee the intake and triage of new requests through Workfront for Initiatives and Small Enhancements• Prioritization: Support BCDD PdMs with impact assessment and stack-ranking• Estimation: Partner with ATS teams who need to support the request (and others as needed) to estimate the Level of Effort (T-shirt size) and feasibility (Waterline and Rationale)• Optimization: Discuss trade-offs, sequencing, incremental funding as needed, BU staffing, etc. Articulate response back to requestor. Assist BCDD PdMs with portfolio level reporting (inc. Quarterly Business Reviews, ad-hoc, etc.)• End-to-end program management for Initiatives using ATS SLC and Jira:Initiating:Plan and facilitate Discovery/Proof of Concept/Pre-project work and set up Program Governance, inc. meeting cadence and key artifacts (Scrum of Scrums/OpCo/SteerCo, SLC Artifacts Library, Wiki, SharePoint, Project Schedule, RAID log, etc.)Planning:Reach across the aisle to understand dependencies and constraints, determine resource requirements and build the program roadmap, then socialize the plan and secure approvals for the sameExecuting & Monitoring:Oversee the program execution and proactively manage changes and risks, partnering with other teams and stakeholders to ensure the right decisions are made at the right time, appropriate communication and alignment occurs, and plans are adjusted accordinglyCommunicating:Maintain a big-picture perspective when preparing and presenting program status reports, Executive briefings, and other governance artifacts, along with all program level communicationsClosing:Coordinate Release announcement, Hypercare, Decommissioning, etc. as needed and disband the teamBenefits realization:Measure adoption and impact post-release, inc. 30/60/90 days check-ins and feedback loop (to inform future decisions/commitments)What you need to succeed• Bachelors or equivalent a must; MBA or equivalent preferred• Certification a plus: PMP, PMI-ACP, PgMP, CSM• 7-10+ years' experience as a program manager in software and/or related technology industry, preferably in a Customer Experience environment with web, voice, and messaging/chat platforms• Experience managing multi-discipline teams consisting of business and technical resources• Experience using various project delivery methodologies (Agile/Scrum, Waterfall and hybrid) and tailoring the approach for program success• Self-motivation and a positive attitude that helps you to adapt to change• Resourcefulness and a creative approach to problem-solving to succeed in a collaborative culture• Solid ability to operate effectively and autonomously in time-sensitive situations and handle ambiguity• Exceptional verbal and written communication skills to engage with technical and non-technical audiences• Influencing and interpersonal skills to develop strong working relationships and build credibility/trust with team members and Senior Leadership