Guest Service Representative (Part Time)

About Us Full Throttle Adrenaline Park is a premier entertainment company committed to delivering unique and memorable experiences. Established as a pillar of the racing and local communities, Full Throttle strives to provide our customers with remarkable customer service, safe but adrenaline-packed memorable experiences through superior activities and exceptionally clean facilities. Full Throttle Adrenaline Park fosters success as well as professional and personal growth across all positions. While based in Cincinnati, Ohio, Full Throttle Adrenaline Park is growing and currently has 7 locations throughout Ohio, Michigan, and Kentucky. We are currently looking to grow our amazing Guest Service Department Team. Brief Job Description The Guest Service Department is tasked with fielding inbound calls from all our parks. This team provides answers to general informational questions, books reservations for our guests, and manages our website chat and email responses. The right candidate will be an excellent communicator, work well under pressure, be team-oriented, and easily provide relaxed but informative two-way phone conversations with inbound callers. This team will service locations throughout all our regions and any new locations opening in the future. Weekend and some holiday availability is required. Responsibilities · A full understanding of all Full Throttle parks and what activities are offered along with pricing for those activities. · Answering inbound calls from customers in order to resolve customer questions or concerns in a timely manner. · Managing customer questions and concerns through web chat. · Forward referrals for private and corporate events to the correct sales manager. · Identify and escalate priority issues. · Problem solving. · Entering customer information into the system. · Utilize booking system to secure guest reservations. · A strong focus on conversions. Job Requirements · High school diploma required · 1-2 years of Retail Customer Service experience or Call Center experience · Basic knowledge of computer systems · Availability to work weekends, evenings, and some holidays · Excellent communication skills · Strong organizational skills and ability to multitask while navigating quickly through screens in the computer system · Superb interpersonal skills, including the ability to quickly build rapport with customers · Team-oriented with a can-do attitude Commitment to excellent customer service, positive attitude, and a desire to go above and beyond what is required Job Type: Part-time Pay: $15.00 - $17.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): What is your availability? Experience: Call center: 1 year (Required) Work Location: In person