Customer Service & Scheduling Coordinator

Responsive recruiterBenefitsCompetitive salaryOpportunity for advancementTraining & developmentPart-Time Customer Service Representative (CSR) – Growth Opportunity to Full-TimeAce Handyman Services MontclairWe’re hiring a sharp, organized, and customer-focused Customer Service Representative (CSR) to join our growing team.This is a part-time role (Monday–Friday, 8:00 AM – 1:00 PM) with a clear path to full-time (40 hours/week) as the business continues to grow.What You’ll Be Doing Answering inbound calls and responding to customer inquiries Following up on leads (no cold calling) Booking and confirming appointments Managing and optimizing the daily schedule Working closely with—and taking direction from—the Office Manager to keep operations running smoothly Helping ensure customers have a seamless, professional experience from first call to job completion What We’re Looking For Strong communication skills (clear, professional, and personable) Highly organized and detail-oriented Comfortable multitasking in a fast-paced environment Reliable and punctual (8 AM means ready to go, not walking in with coffee) Basic computer skills (CRM/scheduling software experience is a plus) Team-oriented with a willingness to follow established processes Hours & Growth Part-time: Monday–Friday, 8:00 AM – 1:00 PM (20–25 hours/week) Growth opportunity: This role can expand into a full-time position as the business grows Compensation & Benefits Competitive hourly pay (based on experience) Opportunity to transition into full-time with benefits Stable, growing company backed by the Ace Hardware brand Professional, team-focused work environment About UsAce Handyman Services Montclair is a locally owned business backed by the trusted Ace Hardware name. We pride ourselves on delivering top-tier service with professionalism, reliability, and respect.If you’re organized, motivated, and ready to grow with a company that’s actually going somewhere, apply now.Compensation: $18.00 - $25.00 per hourThe 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects. There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers. Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.