Digital Service Technician

Job DescriptionWho We Are:A career at Mark Andy is not just a job, but an opportunity to do meaningful work, contribute to a culture of innovation, where new ideas are welcomed and shared, and engage in professional growth and development. From our corporate offices to our manufacturing facilities, we are committed to fostering a work environment that is collaborative, respectful and inclusive.Join our team and contribute to a legacy of innovation and success!Who We Are Looking ForWe are looking for a highly motivated and skilled Digital Service Technician is to provide field technical service to maximize press up-time and press utilization.What You Would Be DoingProvides planned preventative maintenance performance work and support per the terms of service contract or work order guidelines. Installs new products and trains customers on the product uses, safety, press operation, best practices, and maintenance. Provides field technical service support for planned and unplanned warranty and break-fix services. Includes troubleshooting and repair of software, hardware, network, electrical components, and systems. Takes all actions needed to maintain an exceptional customer experience in every situation.Captures, logs, and communicates work details performed; Escalates client difficulties. Documents and communicates all work required including service reports, expense reports, installation feedback, etc. Escalates any opportunity to improve process capabilities, press utilization, client satisfaction and opportunities for sales of Mark Andy products and services. Routinely interacts with Engineering to drive product updates to enhance product performance and reliability.What You Should Bring5 years of technical service experience.Ability and willingness to travel 100%. Air travel Monday-Friday.Significant experience with the printing industry and web transport experience. Experience troubleshooting and problem solving for electrical, pneumatic, software, and hardware relevant to overall press control, print issues and digital printing. Excellent customer service.Excellent troubleshooting and problem solving for both mechanical and electrical areas.Excellent written and verbal communications skills.Knowledge of digital ink jet printing systems (heads, inking systems, alignments, software controls, etc.)Ability to read electrical schematics, pneumatic diagrams, and mechanical drawings.Strong understanding of servo drives, PLC controls and circuits.What We OfferA Career with Mark Andy, Inc offers a Competitive Salary and Comprehensive Benefits, which include:Medical, Dental, & Vision Insurance Plans401(k) Retirement Savings PlanPaid Holidays, Vacation, Floating Holidays & Sick TimeEmployee Assistance ProgramShort-term and Long-term DisabilityLife and AD&D InsuranceTuition AssistanceIncentive PlansPet InsuranceDaily Pay OptionDiscount ProgramsWork EnvironmentModerate to frequent exposure to shop environment; may be exposed to dust, odors, oils, fumes, chemicals, noise and moving parts. Work typically requires the usage of PPE and can require work on the facility’s production floor or customer’s production environment.Physical DemandsRegularly required to sit, stand, bend, reach, climb, stoop, kneel, crouch and crawl and move about facility and/or customer’s facilities. Frequent lifting up to 50 pounds.Mark Andy, Inc. is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics