Epic Trainer

Job Title: Training and Quality Assurance Coordinator Duration: 3+ Months Location: San Francisco, CA 94143 The Training and Quality Assurance Coordinator is responsible for delivering end-user training to new and current CLIENT Health Contact Center staff (and practice staff upon department request). The focus will be to develop competence in the following areas: existing or new department workflows, the use of clinical and business information systems and other computer software applications for the CLIENT Health Contact Center. S/he will also assist in the creation and validation of training tools which support the education of Contact Center staff, and in measuring staff competency as well as effectiveness of the training and QA program. S/he will create and maintain a customer service program focused on the consistent delivery of high touch interactions with patients, families and referring offices to improve the referring provider and patient experience. S/he will also create and implement a skills and professional development program to support staff growth in the Contact Center. This position will report to the Training & Quality Assurance Supervisor within the CLIENT Health Contact Center – Shared Services Team. Works with Administrative and Clinical leadership across Ambulatory Services to create and disseminate tool kits for implementation in the practices as common solutions emerge. Responsible for completing monthly quality checks for referral center staff and conducting retraining on standard work as needed. Ability to travel to all CLIENT Health locations is required. Core responsibilities: Leads the development of educational tools relating to existing and new computer applications, system updates, and other organizational goals and changes Develops or modifies curriculum, content and/or materials for training programs to meet the needs of end-users Deliver appropriate level of instruction and competence/evaluations required for each user Collaborate with other Subject Matter Experts to ensure delivery of effective, accurate training Develop in-depth knowledge of workflows and processes, and important system functionality supporting the workflows Apply knowledge of adult learning theory and flexibility in training techniques which reach audiences of varied backgrounds and learning styles Maintains specialty training programs focused on staff development which result in higher patient, referring provider and staff satisfaction May participate in the review and triage of scheduling error tickets submitted by customers; will provide resolution of training related issues or errors Knowledge, Skills and Abilities 3 – 5 years related experience in training creation or delivery. Thorough knowledge of functional area and understands how work may impact other areas. Thorough analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills. Strong analytical, verbal, written and interpersonal communication skills and strong presentation skills. Thorough knowledge of organizational policies and procedures. Thorough knowledge of delivering training programs and thorough knowledge of other areas of human resources. Thorough knowledge of current training programs and trends. Strong skills to conduct needs assessment and development of new training courses to meet organizational needs. Thorough knowledge and skills with relevant business software systems; i.e., Word, Excel, Access, PowerPoint. Strong skills in planning, resourcing and monitoring effective delivery of training. Thorough knowledge of applying adult learning theories and education methodologies. Thorough knowledge of training and development, performance management and workplace learning. Ability to apply knowledge to achieve successful organizational outcomes. Education Bachelor's degree in related area and / or equivalent experience / training. – Required. Job Type: Contract Pay: $45.00 per hour Schedule: 8 hour shift Application Question(s): Best number and email ID to reach you? Education: Bachelor's (Required) Experience: Training creation: 5 years (Required) Work Location: In person