Healthcare Customer Service Team Lead (Remote)

Job DetailsDescriptionCustomer Service Team Lead (Healthcare Call Center)Calling All Natural-Born Leaders!Do you love solving problems, motivating people, and making a real impact in healthcare? At GetixHealth, we’re not just answering phones — we’re guiding patients, empowering teams, and leading with heart.We’re hiring a Customer Service Team Lead to oversee a high-performing team supporting our healthcare clients with early-out account services, patient inquiries, and billing support. If you're a strong communicator, a natural coach, and have experience in healthcare or revenue cycle management, this is your opportunity to lead, grow, and make a difference every day.Position DetailsPosition Type: Full-TimePotential Start Date: 6/8/2026Location: Remote (equipment provided; must pass internet speed test)Reports To: Customer Service SupervisorCompensation: $20 - $21 per hour + quarterly bonus eligibilitySchedule Hours: Monday–Friday, 10:30am - 7:00pm CSTPosition OverviewAs a Customer Service Team Lead at GetixHealth, you will oversee a team of Customer Service Representatives who manage high-volume patient inquiries related to billing, payments, medical claims, insurance coverage, and benefits.This role blends hands-on leadership and operational support, requiring you to coach, monitor, and develop team members while ensuring productivity, quality, compliance, and client satisfaction. You will also serve as a key escalation point and play an active role in improving processes and team performance.Key ResponsibilitiesTeam Leadership & CoachingLead, coach, and motivate a team to meet and exceed productivity and quality goalsConduct regular coaching sessions, including monthly 1:1s and real-time feedbackSupport onboarding and training of new hiresFoster a positive, accountable, and high-performance team cultureOperational OversightMonitor daily call activity (60+ calls/day per CSR) and ensure service standards are metTrack team metrics and performance trends; implement improvement strategiesAssist with scheduling and ensure proper call coverageSupport staff with system, workflow, and telephony issuesCustomer & Escalation ManagementHandle escalated patient concerns involving billing, claims, and insurance inquiriesEnsure timely and accurate resolution of complex issuesPartner with internal departments and clients to maintain high service levelsCompliance & Process ImprovementEnsure strict adherence to HIPAA and company confidentiality standardsIdentify process gaps and recommend improvements for efficiency and qualitySupport departmental initiatives and continuous improvement effortsCollaboration & CommunicationWork cross-functionally with leadership, peers, and clientsMaintain clear, professional communication in a fast-paced, high-volume environmentLead by example in professionalism, accountability, and service excellenceEducation & ExperienceHigh school diploma or GED required; additional education preferred2–5 years of healthcare revenue cycle experience (required)2+ years in a lead or supervisory role (preferred)EPIC experience strongly preferredStrong knowledge of Medicaid, Medicare, Workers' Compensation, and liability claims preferredProven experience working in high-volume, multi-system environmentsSkills & QualificationsStrong leadership and team development skillsExcellent verbal, written, and interpersonal communicationAdvanced problem-solving and conflict resolution abilitiesHigh attention to detail with strong compliance awarenessAbility to manage competing priorities in a fast-paced environmentProficiency in Microsoft Office and ability to learn new technologiesBilingual skills are a plusAdditional NotesThis is a fast-paced, high-volume environment requiring multitasking across systems and patient interactionsTeam Leads are expected to support their team daily while driving performance and continuous improvementWhy Join Us?✔️ Competitive Pay✔️ Quarterly Bonus Opportunities✔️ Growth & Advancement Opportunities✔️ Inclusive, Supportive Culture✔️ Meaningful Work in HealthcareBenefits & IncentivesComprehensive Health Coverage: Medical, dental, and vision (available after 90 days)Life & Disability Insurance: Company-paid with voluntary options401(k) Plan: Eligible after 6 months of servicePaid Time Off (PTO): Accrual begins on day oneFlexibility: Benefits programs may be updated as neededNote: This job description outlines primary duties and is not an exhaustive list of responsibilities.GetixHealth is an Equal Opportunity Employer and participates in E-Verify.