Medicare Operations Supervisor

A company is looking for a Medicare Supervisor Operations. Key Responsibilities Coach and develop team to achieve account specific and organization CPIs and KPIs Monitor employee performance using coaching tools and performance dashboards Handle escalated customer calls and promote teamwork within the organization Required Qualifications High School Diploma or equivalent required; Associates or Bachelor's degree preferred 1+ years of experience in customer service or call center in a supervisory capacity 2 years of Medicare experience Proficiency with necessary technology, including computers and software applications Ability to coach, train, and motivate employees effectively