Customer Experience Representative

Blueprint Solutions, LLC is a leader in clinical office management systems for hearing healthcare clinics, using Java web-based applications. Our software is cloud-based and built on the latest technologies.The ideal candidate must have excellent interpersonal skills and be able to quickly establish strong working relationships with customers and colleagues. Problem-solving comes naturally to this individual. You are detail-oriented and can take ownership of tasks and projects and see them through to completion. You are technology-savvy, well-versed in office software packages, and comfortable with electronic communications and internet technologies in general. As part of a small and fast-growing company, you will need to be adaptable and flexible to respond to a variety of challenges. There will be many opportunities for learning and professional growth, and your career path will be limited only by your abilities and your drive to succeed.ResponsibilitiesProvide exceptional technical support for Blueprint Solutions’ customers as a member of our software support team via various platforms such as Freshdesk, ConnectWise Control, and telephoneLead the training and installation of our clinic management softwareAct as the point of contact for clients throughout the onboarding processCorrectly identify, replicate, and thoroughly document issues for efficient issue managementWork closely with various departments and collaborate efficiently to ensure proper documentation and resolutions of all findings within Freshdesk and JIRAProcess client requests for system enhancements or modifications to our evolving softwareQualificationsBachelor's degree in Business, Liberal Arts, Social Sciences, Science fields preferred or 2-3 years of experience in technology or customer serviceLogical troubleshooting skills and techniquesStrong interpersonal and presentation skillsSelf-starter - able to use reference material to work independentlyExcellent attention to detailCustomer-first attitude to clearly communicate details to customers with varying technical abilities in a clinical settingRecent graduates welcomed